Tutor
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2 Messages
Still waiting on $200 Visa card
I upgraded my phone at the end of Nov. 2016 to the Samsung Galaxy S6 and was supposed to receive a $200 Visa card. I haven't received it. I attempted to resolve the issue on chat without any luck. I also checked rewards site but it did not recognize any pending rewards. Can you help?
formerlyknownas
ACE - Sage
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117.1K Messages
7 years ago
Edit....
found the offer.
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jubong
Tutor
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2 Messages
7 years ago
After three phone calls, two of them lasting 45+min and attempting live chat two separate times....no resolution! No one seems to be able to transfer my call to the wireless rewards. I am tranferred to direct tv rewards center. Right now, I cannot get anyone to even respond to the live chat.
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ksepulvado220
Contributor
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1 Message
7 years ago
I am having the same problem! I was told by one person on the phone that it could take 3 months. It has been almost 4 months and I still haven't gotten my card. This is ridiculous!
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HenryPA
Contributor
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1 Message
7 years ago
I haven't received mine either, and I bought 2. I have been calling for 2 days now, constantly getting transferred between customer care, ecommerce, and Direct response departments. Best part, the lady from customer care tells me to get a samsung tablet for $.99 and $10. a month service fee, I agree... then I get a confirmation email .99 for the tablet and $20 a month service fee. They will tell us anything to get us to buy, but once your 14 days into your contract your stuck. All you will get from customer service is I'm sorry
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Connected4Life
Tutor
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10 Messages
7 years ago
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Connected4Life
Tutor
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10 Messages
7 years ago
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