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Someone Else's Account Using My Email Address

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Someone Else's Account Using My Email Address

I've contact AT&T several times over the past several years because I'm receiving billing and account emails for a user who I do not know. The issue has not been resolved yet, and today I actually received a past-due email for this user. Technically, I could reset his password and log-in to his account. I already have access to his account information, phone number, and User ID. I've even contacted the user, but neither AT&T nor the user have corrected this.

 

At one point, I tried to become an AT&T customer, but I could not register for an account using my email address because it is linked to another user. On top of that, the poor handling of this issue has made me reluctant to consider doing business with them.

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Message 1 of 12
ACE - Sage

Re: Someone Else's Account Using My Email Address

Unfortunately this happens when a customer enters the wrong email address.  Att has no way of correcting this without the user being aware and entering a correct email in its place.  

Lucky for them you are not a dishonest person.   I'm sure ATT Won't talk to you about an account that isn't yours.  It's dopey.

With the account in default, maybe they will now realize something is wrong and change it.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 12
ACE - Expert

Re: Someone Else's Account Using My Email Address

It blows my mind the number of pay services that don't make you click a confirmation e-mail, but so many the free services do. 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 12
Tutor

Re: Someone Else's Account Using My Email Address

  1. I also have this problem and view it as a form of fraudulent activity and identity theft aided by AT&T.  We need laws to protect consumers.
Message 4 of 12
Tutor

Re: Someone Else's Account Using My Email Address

  • I view this as fraudulent activity aided by AT&T when they refuse to resolve it. My email is also being used by someone else whose name isn't even close to mine, so no typo.  I have contacted AT&T and they refuse to do anything. We need to figure out what government agencies can help with this problem.
Message 5 of 12

Re: Someone Else's Account Using My Email Address

How can you assume this other customer input a wrong email when not remotely close to his own? That makes no sense whatsoever. This is happening to me as we speak. I'm getting a guy's email even though in the body of the email it shows his correct email address. I asked him to recheck his account to make sure I'm not an alternate address. If he says he hasn't done this then it's got to be ATT
Message 6 of 12
Contributor

Re: Someone Else's Account Using My Email Address

I'm having the same issue. There is no way that the other person entered my email address by mistake since it's my first and last name at gmail.com. I can see his name on the incoming emails and there is no similarity whatsoever. I called AT&T about this issue for the 2nd time today and I was told that this guy might have lived at my address before. This seems plausible since I live in a rental property. It's scary that a billion dollar company can't fix a simple issue like this. I've been receiving emails about his account for over 2 years now!
Message 7 of 12

Re: Someone Else's Account Using My Email Address

I've had the same problem & tried to use this forum to resolve it.

I think it's an issue that the customers have no idea their invoices & mails are being set to other people.
https://forums.att.com/t5/Wireless-Account/Over-the-past-5-years-at-least-30-of-your-customers-are-u...

 

Message 8 of 12
Contributor

Re: Someone Else's Account Using My Email Address

Now I am receiving emails for another account as well. The latest email included the customer's PIN number. How is this happening? I really don't buy that two people have used my email address by mistake. I have a really unique name and it's not something that would be entered by mistake.
Message 9 of 12

Re: Someone Else's Account Using My Email Address

Totally agree with you, ATT just won’t take responsibility for sharing peoples personal information. I emailed the company and they didn’t even respond, guess they don’t take it seriously.
Message 10 of 12
ACE - Expert

Re: Someone Else's Account Using My Email Address

@Killersmile1961 They don't always respond in the COMMUNITY FORUM, it's not customer support.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 12

Re: Someone Else's Account Using My Email Address

I didn’t send it through the COMMUNITY FORUM I sent it directly to the main office, but thanks.
Message 12 of 12
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