- edited 02-04-2017 9:19 AM
I've contact AT&T several times over the past several years because I'm receiving billing and account emails for a user who I do not know. The issue has not been resolved yet, and today I actually received a past-due email for this user. Technically, I could reset his password and log-in to his account. I already have access to his account information, phone number, and User ID. I've even contacted the user, but neither AT&T nor the user have corrected this.
At one point, I tried to become an AT&T customer, but I could not register for an account using my email address because it is linked to another user. On top of that, the poor handling of this issue has made me reluctant to consider doing business with them.
02-04-2017 10:16 AM
Unfortunately this happens when a customer enters the wrong email address. Att has no way of correcting this without the user being aware and entering a correct email in its place.
Lucky for them you are not a dishonest person. I'm sure ATT Won't talk to you about an account that isn't yours. It's dopey.
With the account in default, maybe they will now realize something is wrong and change it.
02-04-2017 10:37 AM
It blows my mind the number of pay services that don't make you click a confirmation e-mail, but so many the free services do.
05-19-2017 3:19 PM
05-19-2017 3:26 PM
05-20-2017 2:01 PM
07-06-2017 9:41 PM
07-09-2017 5:17 PM
I've had the same problem & tried to use this forum to resolve it.
I think it's an issue that the customers have no idea their invoices & mails are being set to other people.
07-17-2017 3:14 AM
07-17-2017 8:05 AM