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Separate phones on my account

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Separate phones on my account

How do I separate two phones from my account?
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Message 1 of 6
ACE - Expert
Solution
Accepted by ACE - Expert (ACE - Expert)
Accepted by Gary L
‎06-11-2017 10:58 AM

Re: Transfer of Billing Responsibility


@Elmo0614 wrote:
How do I separate two phones from my account?

Follow the below steps (there is even a video)


Transfer of Billing Responsibility

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Message 2 of 6
ACE - Expert
Solution
Accepted by topic author
Accepted by Elmo0614
‎06-11-2017 10:53 AM

Re: Separate phones on my account

What do you mean by separate, move them to another account? If so, you need to initiate a transfer of billing responsibility: https://www.att.com/tobr/tobrHomePage.rt

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Message 3 of 6
Contributor

Re: Separate phones on my account

I have a total of 4 lines on my account.  I'm tired of paying the bill and waiting for them to pay me. I tried transfer of billing and they say their credit isnt good enough. We all owe on our phones. I'm the main account holder on this account.  I want my own line or switch to prepaid. What's the best way to do this

Message 4 of 6
ACE - Expert

Re: Separate phones on my account


@Lorij12 wrote:

I have a total of 4 lines on my account.  I'm tired of paying the bill and waiting for them to pay me. I tried transfer of billing and they say their credit isnt good enough. We all owe on our phones. I'm the main account holder on this account.  I want my own line or switch to prepaid. What's the best way to do this


If they don't accept a transfer, then you are stuck, as far as AT&T is concerned you purchased those phones and they are your responsibility.

 

The only other option is to port your line out and let it go to collections, but it's in your name, right?

 

 

You'll just have to kick them off the account after their phones are paid off.

 

I have the other people have their bank sent up to pay me automatically for their phones, I don't chase them down. This way if they forget, the money still comes (they'll have to put someone else off). 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 6
Contributor

Re: Separate phones on my account

My account has been transferred, but I have not been able to create my own account because it says I already have one. Although, the only login information I can use is the old account information. How do I set up my own account post-transfer?

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