I'm trying to get the E911 addresses set for the phones on my account (1 is my son's at college, another is my phone at home) - but there is not a choice to change my son's E911 address on his number, it only shows up for the primary number, which is mine.
He has a Samsung Galaxy S7 Active, I have an iPhone. Does the Samsung phone not support WiFi E911?
How do I get the correct E911 address set per phone?
Thank you for reaching out to us on the Community Forums! You have a great question regarding E911 addresses. I can definitely assist you with this!
There is a way to change the E911 address on the Samsung Galaxy S 7 Active by setting up Wi-Fi calling. When setting this feature up, it will ask you for the E911 address. You can set this up in Settings > Connections > Wi-Fi Calling > Get Started. We also have a great Device Support resource to assist. Please select your phones make and model, then navigate to Tutorials > Calling > Wi-Fi Calling for an interactive tutorial on the setup.
I hope this information helps you! If you need any additional assistance, please don’t hesitate to ask. We want to ensure all of your concerns are taken care of!
Jonathan, AT&T Community Specialist
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