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Seems as though AT&T management has blocked me as I complained - AT&T censorship

Teacher

Seems as though AT&T management has blocked me as I complained - AT&T censorship

I have had only bad experiences w AT*T reps. including the "high-level" escalation reps who answer high level complaints.

 

The front line reps all have the same bad idiosyncracies. They don't answer questions, the ignore questions.  You ask them a question and they start talking about something else. So I go - Hey wait a minute - you ignored my question - will you PLEASE answer my question at which point they once again IGNORE my question.  If they answer at all it is only after repeating this process numberous times like literally 5-6 times and begging them. That is bizarre, weird and pathetic that they do that.  Then they will sit in silence for long periods of time when it's their turn to speak.  This just goes on and on and is aggravating to the extreme.  

 

So I decided to complain to top managment/escalation department and found a link and submitted a written complaint to the escalation team. I detailed all the issues one by one and a person in the escalation department emailed me back, "you didn't describe what your complaint was" even though I had clearly listed out all of the complaints. Duh???? What is up w that?  So I responded to him that yes - I had listed my complaints in the email I sent and then re-iterated the complaints all over again (I don't mind doing things over and over w AT&T - not much!) and then called this reps telephone number.  I got vmail and left voicemail messages.  I have now left several voice mail messages and its been over one week and I have not heard from him.  I tried calling other numbers in the escalation department and nobody EVER answers so I lvmssgs for several people. They NEVER called me back!  In addition - I just attempted to contact them via their chat feature but they appear to have me blocked.  I also tried to submit another online complaint through a link they had previously and I appear to be blocked from using that link to as I can't access it.

 

Wow - so apparently corp. escalations does not want to serve me.  Wow. I guess I will have to switch. The funn thing about it is that I run a company and we have over 2,000 cell phones for our reps. I was going to switch them to At&T but I guess I won't know.  I guess they don't care about me as a single user but they should have as you never really know who someone is that you might be dealing with.

 

Has anyone else been blocked?

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Message 1 of 27
ACE - Expert

Re: Seems as though AT&T management has blocked me as I complained - AT&T censorshi

No I have never seen anyone get blocked.  BUT with your attitude I could see why they did not respond.  Its your choice to be nice or rude but I can bet you well get better results with NICE!

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 16 of 27
Teacher

Re: Seems as though AT&T management has blocked me as I complained - AT&T censorshi

Good point - the AT&T reps can be incompetent, rude and not answer questions and torture customers with their inanities but customers need to bear up and just take it all and NEVER get upset!  Glad to know you are perfect and ok w being abused and mistreated by incompetent reps! Good point!

Message 17 of 27
Teacher

Re: Seems as though AT&T management has blocked me as I complained - AT&T censorshi

Wow - one more person who did not read the post from the beginning that lists out all of the issues. Well - if you are not going to go back and read from the start then I am not going to repost what I ALREADY posted. 

Message 18 of 27
Teacher

Re: Seems as though AT&T management has blocked me as I complained - AT&T censorshi

However, I will give you credit for being the only person who has addressed what my question was!  People - the point is NOT what problems I had w the reps - although if you read the post from the start they are all listed there- but the question is HAS ANYONE EVER BEEN BLOCKED?  How am I "blocked" GO BACK AND READ THE FIRST POST AND IT'S ALL THERE!!

If one more person comes here, does not do their due diligence as regards reading from the start of my post and then says I did not list what the problems were and/or does not understand the question is HAVE THEY EVER BEEN BLOCKED then I think I will freak out!

 

Come on people - get with it!

 

 

Message 19 of 27
Employee

Re: Seems as though AT&T management has blocked me as I complained - AT&T censorshi

@Censored1  were all just customers here you posted a complaint on a public forum at&t nor the OOP view these forums ive looked through your post and see nowhere where you have listed the problem you had and it doesnt seem you want assistance or advice from us in the forum, ATTCares reached out to you but when the OOP is already involved they are required to back off since you have reached the highest level of contact.AT&T does not block people because you complained, if that were the case they would delete 90% of the forum posts and accounts. At this point i would suggest you ask your question and you will get an answer based on our experiences as customers and reading the forums since 2007

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THE FOLLOWING IS INCLUDED WITH EACH POST

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers on our own time and do not represent AT&T in any official capacity with our responses.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 20 of 27
Teacher

Re: Seems as though AT&T management has blocked me as I complained - AT&T censorshi

The original reason I contacted the oop is LISTED in my initial post. It's all there!  If you are not going to be competent enough to go back and read it then I am not going to repost it just because YOU didn't bother to read from the start - something that is pretty basic and that I should not have to tell you. 

Message 21 of 27
Teacher

Re: Seems as though AT&T management has blocked me as I complained - AT&T censorshi

Another person who did not bother to go to my very first post where I positivly listed out what the issues were. In addition - had you done that - you would see that I was not posting for answers to a complaint but that I was asking:

 

"HAS ANYONE ELSE BEEN BLOCKED"?

 

Yet you missed that point too.  SO you got everything wrong and didn't understand the issue.

 

Maybe you will now and don't say I did not list everything out because I did.  However, if you are going to jump in w out doing the basic requirement of reading at a minimum my original post then you should not really be commenting.

Message 22 of 27
Employee

Re: Seems as though AT&T management has blocked me as I complained - AT&T censorshi

lol good luck you have had 4 people tell you there is nothing listed other than your upset no one called you back were not at&t and the best part of this forum is we dont have to go back 2 pages and read your posts and we can move along you have posted 15 times complaining were arent reading all your posts and understanding when you could have had a question answered within 2 posts.

Enjoy your day

-----------------------------------------------------------------------------------------------------------------------------
THE FOLLOWING IS INCLUDED WITH EACH POST

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers on our own time and do not represent AT&T in any official capacity with our responses.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 23 of 27
ACE - Master

Re: Seems as though AT&T management has blocked me as I complained - AT&T censorshi


@Censored1 wrote:

The original reason I contacted the oop is LISTED in my initial post. It's all there!  If you are not going to be competent enough to go back and read it then I am not going to repost it just because YOU didn't bother to read from the start - something that is pretty basic and that I should not have to tell you. 


Have you considered that maybe...just MAYBE, your original post does not explain the first issue as well as you think it does? After no fewer than 4 people have asked what that issue was, it seems that that is the most logical explanation, or at least a strong possibility, don't you think?

 

Besides, you've insisted over and over that you already told us. If you'd just repeated the issue ONCE, it would have saved you a ton of time. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 24 of 27
Employee

Re: Seems as though AT&T management has blocked me as I complained - AT&T censorshi

seems you didnt read my post because i answered your question in my first response

ATTCares reached out to you but when the OOP is already involved they are required to back off since you have reached the highest level of contact.AT&T does not block people because you complained, if that were the case they would delete 90% of the forum posts and accounts.

-----------------------------------------------------------------------------------------------------------------------------
THE FOLLOWING IS INCLUDED WITH EACH POST

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers on our own time and do not represent AT&T in any official capacity with our responses.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 25 of 27
Teacher

Re: Seems as though AT&T management has blocked me as I complained - AT&T censorshi

wow- you still don't get it.  the oop dropped me like a hot potato so I wsa simply asking HAS THIS HAPPENED TO ANYONE ELSE!

 

Wow - you really are incapable of comprehension.

 

Please do not post to me further since you're incapable of answering the question that I posted and have taken the conversation in a totally different direction and thus screwed up my post.

Message 26 of 27
Moderator

Re: Seems as though AT&T management has blocked me as I complained - AT&T censorshi

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Message 27 of 27
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