Explore & discover

Helpful Links

Re: Scam? Call "from AT&T" asking for SS#

Tutor

Scam? Call "from AT&T" asking for SS#

I just got a call from a 1-800 number ending in 8804. It was a recorded message saying that my AT&T account had been flagged for security reasons, and to give the last four numbers of the social security of the account holder "after the beep" in order to avoid an interruption in service. It sounded very suspicious to me, so I hung up. It's not legit, is it?

125,790 Views
Message 1 of 86

Re: Scam? Call "from AT&T" asking for SS#

There are computer programs that can make a phone call to appear from any number. It's called spoofing. Anytime anyone calls you and asks for personal info, don't do it!
Message 31 of 86
Tutor

Re: Scam? Call "from AT&T" asking for SS#

Just happened to me! Ugh! Just saw these postings;(
Message 32 of 86
Contributor

Re: Scam? Call "from AT&T" asking for SS#

The same thing just happened to my daughter and I. Her # called her and my # called me. Asked for last four digits of our SSNs. Hung up.
Message 33 of 86
Contributor

call from my own number

Both my and my husband's phones rang showing our own numbers were calling. When I answered my husband's, the caller identified themselves as calling from AT&T, requesting main person's last 4 of SSN, for security purposes, as the account had been scammed.  Could you please provide info about this?

Message 34 of 86
ACE - Master

Re: call from my own number

Never give any information on an incoming call.  The fact they spoofed your number proves this is a scam. The last 4 of your social are the hardest to figure out that's why they wanted the last 4. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 35 of 86
Contributor

Re: call from my own number

Im in the process of switching to At&t so I fell for it!  What do I do now?!

Message 36 of 86
Employee

Re: call from my own number

sign up for one of the credit sites, credit karma credit sesame they are free and have free credit monitoring. equifax is offering free credit monitoring for a year after their debacle keeping an eye out for any changes is one thing you can do and you can also lock down youe social security number (put a freeze on your credit) so nothing can be done, only downfall to that is you yourself have to jump through many annoying but protective hoops to get a credit card, bur a car etc

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 37 of 86
Contributor

Re: Scam? Call "from AT&T" asking for SS#

just happened to us last night at 11:30.  very scary when you have a child that lives out of town and your phone rings at night.  But I guess that is what they want - for you to be confused and just give them what they want.  Not today...

Message 38 of 86
Contributor

Re: call from my own number

Hundreds of AT&T wireless customers received calls from themselves today. 

AT&T should notify us if there has been a breach in security. 

Customers have the right to know any and all issues with the Company, as they have our important information in their hands!

Message 39 of 86
ACE - Expert

Re: call from my own number

@Yukivg Getting a call does not indicate any breach at ATT. The scammers have many ways to determine they are calling an ATT wireless number. It is a scam. The only security breach is if you give them the information they ask for. Up until then, all they have is a phone number.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 40 of 86
Contributor

Re: Scam? Call "from AT&T" asking for SS#

Well, I am normally the most careful person in the world with this stuff. But for some reason, I was flustered at this call and blurted out my SSN didgits. I didn't enter them on the keypad. Will I be OK since I didn't enter them, or do the robocall sites respond to voice too? Ugh, I will never do this again. But I hope I don't regret this.

Message 41 of 86
Contributor

Re: Scam? Call "from AT&T" asking for SS#

Well, I am normally the most careful person in the world with this stuff. But for some reason, I was flustered at this call and blurted out my SSN digits. I didn't enter them on the keypad. Will I be OK since I didn't enter them, or do the robocall sites respond to voice too? Ugh, I will never do this again. But I hope I don't regret this.

Message 42 of 86
Highlighted
Contributor

Re: Scam? Call "from AT&T" asking for SS#

My wife, son, daughter and I (all on the same account) all got the same call on our phones from ourselves last night.  Thankfully none of us entered the last four digits.

Message 43 of 86
Contributor

Re: Scam? Call "from AT&T" asking for SS#

Ok, so I recently got the same call. It stated the same things- "give up your social security number for security reasons"- blah blah. Just ignore it and immediately hang up. I actually just blocked my own number and I'm hoping it works.

 

Especially considering the time of night in which I received the call- led me to believe that my phone had been hacked.

 

Anyways, since we're near Christmas- these type of things will happen- so just stay on the lookout, use the right apps and websites and stay safe. Don't give your last-digits of your SSN to anybody (or any digits for that matter), especially since those are the most important digits of your SSN and provide easy access to your information.

 

But yeah, thank you for your posts-they helped me subside this fear and made me become aware of such things. Stay safe !

Message 44 of 86
Contributor

Re: Scam? Call "from AT&T" asking for SS#

What I want to know is, if someone did provide their social and passcode, what do they do now? Especially since “it isn’t AT&Ts problem”. What could they do with that information and what would one need to do to prevent any bogus charges or hacks into their accounts? I would like some real answers.

Message 45 of 86
Share this topic
Share this topic
Announcements
NEW - Take a look at our best value & price ever for unlimited wireless - AT&T Unlimited Starter and AT&T Unlimited Extra plans!

Additional Support