Tutor
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4 Messages
Samsung Galaxy S4 Back-order in 2014?
Good Afternoon,
I am a new ATT customer and purchased a Samsung Galaxy 4 Active last week on Feb 10. I checked today one week later and still notice that the order is on back ordered.
My questions is how long does it take for a phone that is on back order when it is not a newly released phone? I know the Active has been out for months and would understand if I was ordering it on its relase date, but this is not the case.
rowell65
Teacher
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13 Messages
10 years ago
I regret not having checked this forum before ordering it online, if I had, I would have seen that the Active is back ordered since the promotion began in February. I should have learned that ordering from the website wasn't a good idea because this happened the last time I upgraded online 5 years ago when I ordered a Sony phone and encountered the same thing. Its a shame that its still the case today.
I'm very disappointed in AT&T that they don't have enough phones in stock when they run these promotions. They should have anticipated the higher demand accordingly.
Fortunately, this time I currently have a phone that works (not that well, Samsung Infuse), so I'm not in a rush and can wait for a bit, but not forever. If it doesn't arrive in the next three weeks, then I will return the phone when it finally gets here and pay the money and get the Samsung Galaxy S5 from a local third party vendor on April 11.
I'm glad that I didn't choose express shipping, because I would be furious right now. I feel for those who did choose that option.
Its also disappointing that AT&T only offers apologies for not having phones in stock, but offers nothing in the way of compensation for the incovenience that customers have incurred due to AT&T's lack of foresight.
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rowell65
Teacher
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13 Messages
10 years ago
I'm pleased to report that my Samsung Galaxy S4 Active arrived yesterday! I ordered it on March 2, then got confirmation on March 3 and that it would ship between March 5 and March 7.. However, also on March 3 I was told that it was back ordered and wouldn't arrive for 2-4 weeks, so naturally I was upset. Then on March 5, I received the same notice that it was back ordered.
But on the very same day, I received notification that the phone was shipped on March 5. How unusual that I received another notice that it was back ordered, yet a few hours later, I am told that it shipped. Then my phone arrived on March 7.
Thank you AT&T for making this right and shipping the phone on the originally intended ship date. Better experience than the last time I ordered a phone. Satisfied customer here.
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