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2 Messages

Tuesday, February 20th, 2018 6:04 PM

Robo call (allegedly from ATT) re: account suspended pending verification

I've received robo calls on my mobile telling me my account has been suspended pending verification.  Probably a scam.  I called ATT and did not get much satisfaction. Another hint that it's a scam.  Be careful.

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Community Support

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2.7K Messages

5 years ago

We see this thread is getting many views and wanted to provide more information regarding robocalls and solutions

 

What are robocalls? 

Per the FCC, "Robocalls are calls made with an autodialer or that contain a message made with a prerecorded or artificial voice." 

 

Solutions for annoying robocalls

Download AT&T Call Protect & Mobile Security. It can:

  • Gives you more control over nuisance calls
  • Detects and blocks calls from likely fraudsters
  • Identifies telemarketers and suspected spam calls
  • Allows you to add unwanted callers to your block list
  • Report suspected spam or fraud calls

Place your number on the national Do Not Call List

  • Call 1-888-382-1222 (voice) or 1-866-290-4236 (TTY). You must call from the phone number you wish to register.
  • Register at www.donotcall.gov

 

Resources & things to know

Check out our Fraud & Security Resources to learn how you can protect your personal information and how to report concerns.

 

Note: Remember, AT&T will never ask you to send us your personal or account information via email or text message.

 

ChrisZ, AT&T Community Specialist 

 

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ACE - Expert

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64.7K Messages

6 years ago

Definitely a scam. ATT does not make calls like that.

Tutor

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1 Message

6 years ago

I just received the robo call saying my AT&T account had been suspended and I needed to verify it. I knew immediately this was a scam and decided to play along.

 

They asked for my last 4 digits of my social security number. I put in 1234. Then it asked for my AT&T password. I put in 1234567890. Then it said reinstating account. LOL

 

Please do not fall for this and give out your information. AT&T would never make that type of call.

Contributor

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2 Messages

6 years ago

Just had this happen.  It was at 9:47pm 2 days ago.  They called twice from this number!  +18007584182

I knew it was a scam of course seeing how they called on my suspended account and AT&T wouldn't send an automated call, especially that late!

Tutor

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2 Messages

6 years ago

I just got 2 of these "a count suspended" calls in the past 30 minutes. The recording asked for my Att passcode. What? Hung up. 7-28-18 

Tutor

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2 Messages

6 years ago

What happened to AT&T Call Protect. This hack has been going 4 months since first notes here. Call Protect not working.

Tutor

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2 Messages

6 years ago

I also got this Robo call this evening and was scrambling to find out what was going on. Of course AT&T support was already closed for the day - even though they used to be available 24x7, so I couldn't ask them if this was a legit call.  I thought it was because my bill was one day late, but this didn't make sense.  NOTE:  I also had "Do Not Disturb" turned on on my iPhone X so that it only allows calls from someone in my contacts list - the most restrictive there is, but somehow the 800-334-0500 call got through. This whole episode has been one big pain the the butt. Fortunately, I found this posting and see I'm not the only one dealing with this.  AT&T - get your act together and return us to the day of 24x7 support via 611!  

Contributor

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4 Messages

6 years ago

WoW! I've gotten about 3 of these calls. Never paid much attention, as I have service through Verizon. However, this last call, same recording, account has been cut off, need info. BUT when I looked at the number that called, it was MY NUMBER !!!!! How in the heck do they do that ???

Tutor

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2 Messages

5 years ago

I got the exact call today.  The call read as if it were from me.  My name.  Number was spoofed to be local ‭(520) 221-1692‬.  I hung up when  automated voice asked for passcode.

Contributor

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4 Messages

5 years ago

Yup, those pond scum suckers are everywhere. They pray mostly on the poor old people, that do not know any better than to give out their SS# etc.

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