02-20-2018 10:04 AM
I've received robo calls on my mobile telling me my account has been suspended pending verification. Probably a scam. I called ATT and did not get much satisfaction. Another hint that it's a scam. Be careful.
Solved by: Go to Solution.
03-09-2018 7:55 AM
I just received the robo call saying my AT&T account had been suspended and I needed to verify it. I knew immediately this was a scam and decided to play along.
They asked for my last 4 digits of my social security number. I put in 1234. Then it asked for my AT&T password. I put in 1234567890. Then it said reinstating account. LOL
Please do not fall for this and give out your information. AT&T would never make that type of call.
06-29-2018 1:58 PM
Just had this happen. It was at 9:47pm 2 days ago. They called twice from this number! +18007584182
I knew it was a scam of course seeing how they called on my suspended account and AT&T wouldn't send an automated call, especially that late!
07-29-2018 5:15 PM
I just got 2 of these "a count suspended" calls in the past 30 minutes. The recording asked for my Att passcode. What? Hung up. 7-28-18
07-29-2018 5:20 PM
What happened to AT&T Call Protect. This hack has been going 4 months since first notes here. Call Protect not working.
09-10-2018 10:31 PM
I also got this Robo call this evening and was scrambling to find out what was going on. Of course AT&T support was already closed for the day - even though they used to be available 24x7, so I couldn't ask them if this was a legit call. I thought it was because my bill was one day late, but this didn't make sense. NOTE: I also had "Do Not Disturb" turned on on my iPhone X so that it only allows calls from someone in my contacts list - the most restrictive there is, but somehow the 800-334-0500 call got through. This whole episode has been one big pain the the butt. Fortunately, I found this posting and see I'm not the only one dealing with this. AT&T - get your act together and return us to the day of 24x7 support via 611!
09-16-2018 3:30 PM
WoW! I've gotten about 3 of these calls. Never paid much attention, as I have service through Verizon. However, this last call, same recording, account has been cut off, need info. BUT when I looked at the number that called, it was MY NUMBER !!!!! How in the heck do they do that ???
09-30-2018 2:30 PM
I got the exact call today. The call read as if it were from me. My name. Number was spoofed to be local (520) 221-1692. I hung up when automated voice asked for passcode.
10-01-2018 4:44 AM
Yup, those pond scum suckers are everywhere. They pray mostly on the poor old people, that do not know any better than to give out their SS# etc.
10-05-2018 3:10 PM
My bf got a call from his own number today and it was from an “AT&T” robo caller saying out acct has been red flagged, they asked for the last 4 of the account holders SSN and the security pin, HE GAVE IT TO THEM!! What will this do to my account ?? Men can be so dense sometimes !!
10-17-2018 8:54 PM
i received a call from AT&T (allegedly) that said my account had been suspended pending verification.
I know that this was reported already, but I thought you should know that I’m still receiving these calls. My phone rang four times this afternoon. I’m not sure how it works, but the first two calls came from places I know: my bank and another business. I answered the phone and they hung up. I then got two calls about five minutes apart about my AT&T Account. So they’re still calling about my account. I hung up each time. But other people aren’t, ie: the elderly, the poor, and others without access to a lot of technology, who are not computer literate, live in a small town, were living in a time when the phone wasn’t used to commit fraud and steal.
Can we not put a lid on robo calls? I’ve enrolled in the Do Not Call Registry, the no robo call list, I block all known numbers used by these annoying people, to no avail.
What can I do that I’m not doing?
im so sick of phishing, robo calls, telemarking calls!! It drives my mad!
10-18-2018 4:03 AM
10-23-2018 1:19 PM
We see this thread is getting many views and wanted to provide more information regarding robocalls and solutions
What are robocalls?
Per the FCC, "Robocalls are calls made with an autodialer or that contain a message made with a prerecorded or artificial voice."
Solutions for annoying robocalls
Download AT&T Call Protect & Mobile Security. It can:
Place your number on the national Do Not Call List
Resources & things to know
Check out our Fraud & Security Resources to learn how you can protect your personal information and how to report concerns.
Note: Remember, AT&T will never ask you to send us your personal or account information via email or text message.
ChrisZ, AT&T Community Specialist
AT&T Customer Care
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