Roadside assistance

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Roadside assistance

Will my roadside assistance cover me from my home to a repair shop?
Message 1 of 7 (12,081 Views)
Former Community Manager
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Accepted by jamileh (Former Community Manager)
‎09-30-2015 1:39 AM

Re: Roadside assistance

[ Edited ]

I just called them and verifed that this is part of their service and the representative I spoke with said it sure is. Smiley Happy 

 

You can contact AT&T Roadside Assistance by either dialing #HELP (#4357) from your mobile phone within the AT&T coverage area or by dialing 1-877-263-2600 from any phone.

 

If you don't yet have this feature, you will need to wait 72 hours after enrolling to use the benefits. 

 

Here's a link to more information: https://www.att.com/shop/wireless/features/roadside_assistance-sku3000329.html

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Message 2 of 7 (12,076 Views)
Contributor

Re: Roadside assistance

I would like to know why I have been paying for roadside assistance for years and now that I need a car towed it is costing me over $100.00?
Message 3 of 7 (3,707 Views)
Contributor

Re: Roadside assistance

I am so tired of being missled when I am already paying a ton of money.
Message 4 of 7 (3,705 Views)
Contributor

Re: Roadside assistance

No doubt! Steph225...they suck and are misleading.  I cannot even get them to tell me how much they pay and how much I am expected to pay before I set up the towing.  Thats called a line item invoice, but they refuse to give it to me saying their payment portion "depends."  I asked "On what?" They wouldn't say and then the towing company wanted cash, up front, at 2 AM!!!  

Message 5 of 7 (1,811 Views)
Contributor

Re: Roadside assistance

I had to pay $65 to have my car towed to a shop on Friday 10/28 at 6am in the morning. I couldn't get it towed Thursday night because I didn't have $120 to pay the only tow driver they could find🙀 So I was told to call back in the morning and more options would be available. Not so! No one was able to help. I had to call the police and they helped me get my car towed. Now I'm in the process to get my$65 back. Wish me luck.
Message 6 of 7 (714 Views)
Contributor

Re: Roadside assistance

I had a tire blowout and was sitting on a median on the highway.  My husband wanted to change the tire, but I've been paying for AT&T's roadside assistance for a year and never used it.  I called and after about a ten minute wait an operator picked up.  She took our info asked for an address of where we were -- she couldn't understand we were on an Exit 6 median on the highway ??!! -- and since I knew the area, I provided her with an address to a fast food restaurant right at exit 6.  We just wanted to be towed out of Exit 6 and into a gas station or some other well lit place to change the tire -- this was about a mile tops.  She put us on hold while she contacted a two service in the area that they deal with and after about another ten minutes, she told us that they could not use the only tow in the area because they wouldn't agree to their payment terms.  I asked her what AT&T Roadside Assistance payment terms were and she referred me to look at the policy.  How could I possibly look at a policy at 10:15 PM on a highway median when all I had was my cell phone??!!!  I asked her the name of the tow company and I would call them myself, but then I asked her up to what amount would I be reimbursed for and she again was very vague, didn't want to provide an amount, and referred me to my policy.  When I called the tow company they wanted $136 in cash and $141 with a card.  I only had $25 with me, so I agreed to the credit card payment term.  They told us it would take 30 minutes to get there.  While I spent all my time on the phone, my loving husband went in the back of the car, took the spare & jack out and started loosening the lug nuts.  We were using our car's donut by the time the tow truck came -- so we didn't have to pay anything.  I am now looking to go back to AAA or find another roadside assistance plan.  AT&T's Roadside assistance is a big joke.

Message 7 of 7 (503 Views)
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