Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

Contributor

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

I am hoping you can help me as well. I have spent several hours calling AT&T and researching options online. I have been with AT&T over 5 years and my husband for the same time. We are loyal customers and would like to stay with AT&T. I am on a Midwest market individual plan and my husband is on a Northwest market plan. We just got married last year and would like to have him come on my plan however we were told after several calls he has to get a new number and we have to create a new account first to them have him added to mine through relocation. Not only do we have to go through this hassle but we were told we lose the 200MB grandfathered plan and have to pay more per month. Is there anything you can do to help? We would love to just to keep this easy as I hear Verizon can allow family plans with different markets.

 

Message 1 of 35 (12,359 Views)
Tutor

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

[ Edited ]

Not really, although I did think through it to make the decision.

 

The Google Voice option seemed like it adds unnecessary complexity to the system (paying to register my old number at a new account with a third party who would then forward it to a new number) when there were simpler solutions available that achieved the same end. I would either need to assign a higher value to simultaneous voice and data or have much stronger brand loyalty.

 

AT&T offers a similar call forwarding option but it requires you to keep your other account open and have it forwarded to a new one. So you end up paying fully for two accounts every month. Obviously, that's much worse than the Google option which only costs $20 once.

 

I guess the crux of it, though, is not if alternative solutions exist, but why if other service providers will combine markets AND AT&T itself will combine markets you hold an easily acquired government issued EIN, does AT&T have a policy that prevent's individuals from combining accounts? (And, as I said earlier, if all it takes is 9 digits issues by the government to suddenly make it possible, but other carriers don't require that, then it must be a choice that has been made by AT&T - not an absolute requirement). That's the biggest disappointment - and the frustration is that no one seems to be able to say why that choice was made - only that it exists. The best explanation is MicCheck's offer that it prevents fraud of false family accounts, and that is a greater risk to revenue than customer loss.

Message 16 of 35 (11,118 Views)
Highlighted

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

I have been a loyal customer of ATT for 14 years.  And right now I'm facing the same problem.  Why should I give up my number I've had for 14 years?   ATT is extremely disappointing.

 

But since they refuse to give us solutions... only scripted apologies..... we the customers are forced to find our own.

 

I was wondering if this solution could work. 

 

1. Port my number to Metro PCS. 

 

2.  I'm not on contract with ATT, so cancel my account with ATT.

 

3. Stay with Metro PCS for 1 month under their no contract system.

 

4. Port my number back to ATT, and be able to join my girlfriends mobile share plan and keep my number.

 


Thoughts?

 

 

Message 17 of 35 (10,695 Views)
Expert

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED


eaglerider wrote:

I have been a loyal customer of ATT for 14 years.  And right now I'm facing the same problem.  Why should I give up my number I've had for 14 years?   ATT is extremely disappointing.

 

But since they refuse to give us solutions... only scripted apologies..... we the customers are forced to find our own.

 

I was wondering if this solution could work. 

 

1. Port my number to Metro PCS. 

 

2.  I'm not on contract with ATT, so cancel my account with ATT.

 

3. Stay with Metro PCS for 1 month under their no contract system.

 

4. Port my number back to ATT, and be able to join my girlfriends mobile share plan and keep my number.

 


Thoughts?

 

 


need more details on why your number cannot be joined to your girl friends mobile share - if it is becasue of different area codes, that would not work

Message 18 of 35 (10,678 Views)

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

 

Yes. Our phone numbers have different area codes from different markets.

 

My phone number is Northern California, and her is from Southern California.

 

I was HOPING by porting my number into and out of Metro PCS it could be entered back into ATT in the same market as my girlfriends.

 

 

 

Message 19 of 35 (10,676 Views)
Professor

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

Your better option would be to port your number to Google Voice (for a one-time $20 fee) and take a new phone number from AT&T on your girlfriend's account.

 

Two things to consider: 1) your number on Google Voice wouldn't be able to receive MMS messages, so you would have to give out your new AT&T number to people that send you MMS messages 2) porting your number out would trigger an ETF on your account, if applicable.

Message 20 of 35 (10,670 Views)
ACE - Professor

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED


eaglerider wrote:

 

Yes. Our phone numbers have different area codes from different markets.

 

My phone number is Northern California, and her is from Southern California.

 

I was HOPING by porting my number into and out of Metro PCS it could be entered back into ATT in the same market as my girlfriends.

 

 

 


Nothing will make a northern California number into a southern California number. The area code decides which market it's in, so unless you or your girlfriend changes your phone number, AT&T won't let the two of you join a family plan.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 21 of 35 (10,688 Views)

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

Thanks everyone for the quick responses.

 

I sadly accept defeat.

 

 

 

 

Message 22 of 35 (10,683 Views)
Mentor

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

so does that mean that you can't be a military family using one family plan if you live across the country from each other and have different area codes?

Message 23 of 35 (10,560 Views)
Expert

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED


satyr9 wrote:

so does that mean that you can't be a military family using one family plan if you live across the country from each other and have different area codes?


from personal expierence with employees that have spouses and kids in the military deployed though-out the country they always have the home area code and not the area code their base is in.

 

Message 24 of 35 (10,536 Views)
Former Community Manager

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED


satyr9 wrote:

so does that mean that you can't be a military family using one family plan if you live across the country from each other and have different area codes?


That is correct. 

 

wingrider is right (and I speak from personal experience here) - most military folks will keep their Home of Record thier parent's address since they tend to move around a lot. 

 

 

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Message 25 of 35 (10,473 Views)
Tutor

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

To tie off an earlier thread in this forum - I have confirmed my previous posts as accurate. Over this past weekend I went into a competitor store and within 10 minutes (!) my wife and I were on the same plan, had our old numbers ported over and were receiving calls on brand new iPhone 5 s. Our new monthly cost is the same as if we had been able to combine plans on AT&T (which we weren't), but it saves us $80/mo from the separate AT&T plans we were carrying before. 

 

One point of caution to anyone reading, though, is that your final bill from AT&T will be for the entire next month billing period without any pro-rating. Right now I am effectively paying for AT&T service for the next 20 days with no way of using it... So if you're going to switch, make sure you do it at the end of your billing cycle, not at the beginning.

Message 26 of 35 (10,452 Views)

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

I am amazed that this problem is prominantly discussed on ATT forums, yet just yesterday an ATT rep claimed that it was an FCC restriction that prevented them from combining multiple markets on a Family Talk Plan.

 

Then when I asked the ATT rep what the actual FCC regulation was, he placed me on hold and disconnected the call.

 

Why do corporations find it ethical to lie and misrepresent in order to retain customers?  My family works for ATT (retired).


This is unacceptable.  Glad I am switching to Verizon.

Message 27 of 35 (9,960 Views)
Guru

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

Right now I wish I could combine out of market numbers on a family plan.
Message 28 of 35 (9,930 Views)
Teacher

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

[ Edited ]

[Solution alert!!]

 

Verizon can do it. When I was signing up and starting a family plan (after ditching AT&T for extremely bad customer service, ranging from lies to surprise bill hikes and all around indebatable incompetence) Verizon OFFERED me the option to keep my old area code & get the other line on the new, local area code. I declined, but it goes to show that AT&T is lying through their teeth on this one... as usual...

 

Ye Olde At&t.... The most worthless of telecoms...

Message 29 of 35 (9,871 Views)
Mentor

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED


jamileh wrote:

satyr9 wrote:

so does that mean that you can't be a military family using one family plan if you live across the country from each other and have different area codes?


That is correct. 

 

wingrider is right (and I speak from personal experience here) - most military folks will keep their Home of Record thier parent's address since they tend to move around a lot. 

 

 


doesn't really address or help with combining two "in-law" military families on different coasts... Smiley FrustratedSmiley Sad

Message 30 of 35 (9,189 Views)
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