Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

Contributor

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

I am hoping you can help me as well. I have spent several hours calling AT&T and researching options online. I have been with AT&T over 5 years and my husband for the same time. We are loyal customers and would like to stay with AT&T. I am on a Midwest market individual plan and my husband is on a Northwest market plan. We just got married last year and would like to have him come on my plan however we were told after several calls he has to get a new number and we have to create a new account first to them have him added to mine through relocation. Not only do we have to go through this hassle but we were told we lose the 200MB grandfathered plan and have to pay more per month. Is there anything you can do to help? We would love to just to keep this easy as I hear Verizon can allow family plans with different markets.

 

Message 1 of 35 (12,373 Views)
Professor

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

It is possible to do this, but the rep has to set you up on a different type of account.  Reach out to jamileh, a forum moderator.  

Unfortunately, you probably won't be able to keep the 200 MB data plan, as that plan is no longer offered.  Grandfathered plans can't be transferred to new accounts.

Message 2 of 35 (12,208 Views)
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Former Community Manager

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

Thanks 21stnow Smiley Happy

 

@tbesser - I received and replied to your private message. Will you please take a look when you have a moment?

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Message 3 of 35 (12,213 Views)
Contributor

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

@Jamileh,

 

I have the same problem. I recently started a new account with AT&T (because my girlfriend was with AT&T) hoping to move her line to my account. However, I just realized that this cannot be done, probably because our lines are in different markets. When I tried to do transfer of billing responsibility, I get the message : "This account is ineligible to add these numbers"

 

Can you please help?

 

Thanks & Regards,

Message 4 of 35 (12,026 Views)
Former Community Manager
Solution
Accepted by jamileh (Former Community Manager)
‎09-30-2015 1:39 AM

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

In order to create a Family Plan or a Mobile Share plan, you'll need to change her phone number. 

 

We cannot create a combined plan with phone numbers from different markets. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 5 of 35 (12,020 Views)
Contributor

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

I am also having this same issue.  My fiance and I want to join our accounts and move to a family plan, but are told we can't because my phone is in the Philly market and hers is in the NYC Market (note my area code is from Jersey and hers is from Seattle).  I was informed that I have 2 options.  1.  One of us will have to change our number 2. Leave AT&T and we can both port our numbers.

 

I've been an AT&T customer for some time now and would prefer not to leave, but I'm being told the only way to keep our numbers would be to leave and go to a competitor like Verizon.  Any help would be appreciated.

Message 6 of 35 (11,756 Views)
Former Community Manager

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

I apologize for the inconvenience, but currently one of you would have to change your number in order to create a family plan. 

 

Additionally, other carriers may require a number change as well. I would encourage you to research that option before committing to a switch. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 7 of 35 (11,743 Views)
Professor

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED


rmsichel wrote:

I am also having this same issue.  My fiance and I want to join our accounts and move to a family plan, but are told we can't because my phone is in the Philly market and hers is in the NYC Market (note my area code is from Jersey and hers is from Seattle).  I was informed that I have 2 options.  1.  One of us will have to change our number 2. Leave AT&T and we can both port our numbers.

 

I've been an AT&T customer for some time now and would prefer not to leave, but I'm being told the only way to keep our numbers would be to leave and go to a competitor like Verizon.  Any help would be appreciated.


Is it possible for one of you to port your number to Google Voice (for a one-time fee of $20), change your number with AT&T, then link your new AT&T number to the Google Voice number?  You wouldn't have to tell people your new telephone number.  The only time you would want to give out your new number is for people who send you MMS messages.  Hopefully, that wouldn't be a large number of people.

 

Message 8 of 35 (11,735 Views)
Contributor

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

[ Edited ]

Good thought on Google Voice but i do text very frequently so that would be a problem.

I spoke with verizon and they let me know that they would port both of our numbers onto a family plan. AT&T needs to get their act together on this one or i'm left with no choice but to leave

Message 9 of 35 (11,684 Views)
Expert

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED


rmsichel wrote:

Good thought on Google Voice but i do text very frequently so that would be a problem.

I spoke with verizon and they let me know that they would port both of our numbers onto a family plan. AT&T needs to get their act together on this one or i'm left with no choice but to leave


double, triple check that, had an employee on the west coast what to add his daughter and her husband to her family plan, they live in texas and she wanted them to have a texas local exchange, they would not do it for her - this is through verizon and aboout 8 months ago

Message 10 of 35 (11,671 Views)
Professor

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED


rmsichel wrote:

Good thought on Google Voice but i do text very frequently so that would be a problem.

I spoke with verizon and they let me know that they would port both of our numbers onto a family plan. AT&T needs to get their act together on this one or i'm left with no choice but to leave


Regular text messages would be no problem, but picture messages don't go through on Google Voice.

 

Message 11 of 35 (11,662 Views)
Tutor

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

Hi Jamileh,

 

Just wanted to air disappointment of another frustrated soon-to-be former customer. The hassle of having 10+ years of contacts switch their stored number for me or my wife is SO much greater than switching carriers to combine them to one family plan (yes, I've researched and verified every other carrier can port our numbers into one family plan together) that we just can't justify staying with AT&T. And when I tried to understand why AT&T had set up this policy - noting that if merely having 9 numbers of a tax ID number made it possible, that it was merely a construction of corporate bureaucracy, not a physical impossibility - the supervising manager I was speaking to basically said if I wanted to leave it was my decision but there was nothing he could do.

 

That's fine, I was 80% out the door to Verizon anyway. Better LTE coverage in all major markets and iPhone 5s with better international flexibiity.

 

Point is, I do hope that there's significant business value for AT&T corporate to continue with an unflexible set of sectored regional databases and only allow business to join the existing national database. (e.g., it prevents them from anti-trust litigation somehow?) Because otherwise it seems an asinine decision when facing a generation of cell phone only customers (those of us in late-20s and early 30s) who would expect our service provider to be able to adjust as we get married and move around the country.

 

-- John

Message 12 of 35 (11,318 Views)
ACE - Professor

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

I'd imagine the rationale behind the decision is making sure that members of a family plan are actually family that lives together, and most families that live together have phone numbers from the same market. Sure, that may change over time and I can see how it seems inappropriate in your case. In fairness, you are just as inflexible with not changing your number.

If you feel another carrier better fits your needs, then it makes sense for you to change. I hope your information is accurate.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 35 (11,249 Views)
Tutor

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

That's a good point, MicCheck, it seems more likely that rationale it to keep folks from creating "families" as a way to cut spending.

 

My reasons for keeping my number is less about steadfast inflexibility than it is a simple cost benefit analysis. Right now, since we're both out of contract, the costs of switching are only the hassle of going through the process and not being able to have simultaneous voice and data. The benefits are that my wife and I will keep our current numbers, will be on a shared plan, and will have more LTE coverage.

 

The other side is that staying with AT&T would have the benefit of us on a shared plan with simultaneous voice and data. But the cost is that one of us would need to change our number, which inconveniences not just me but propagates a small inconvenience through to all the people who have my number.

 

Given those scenarios, I feel I'm better off switching and I don't have enough brand loyalty to act against that self-interest. (Note, the reason for my original post was that if I did not have to switch numbers and could easily transition to a shared plan, the only cost to staying would be not getting expanded LTE coverage. That'd be an acceptable trade off because AT&T already covers my area and I believe they will expand rapidly nationwide.)

 

On AT&Ts side, one must hope that allowing different markets to combine on one family plan would cost them more than they'd gain by changing policy to keep customers like me. If not, the company is acting against it's self-interest.

 

However, judging that there are nearing 100 views of this topic just today, I'd suggest it might be worth confirming those calculations.

Message 14 of 35 (11,230 Views)
Professor

Re: Cannot convert to a family plan because of different markets. EXTREMELY DISAPPOINTED

Was the Google Voice option not a viable solution for you?

Message 15 of 35 (11,143 Views)
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