Check out these helpful links!
AT&T Upgrade Advantage - http://www.att.com/esupport/article.jsp?sid=KB112880 & http://www.att.com/shop/wireless/upgrade-advantage.jsp
How to check upgrade eligibility - http://www.att.com/esupport/article.jsp?sid=KB114184
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Thought this might be beneficial as well! Several helpful links that give details regarding what AT&T Upgrader is and some FAQ's as well!
Additional Upgrade Helpful Links
For account specific help, please send a private message to ATTCustomerCare
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