Question about return policy on new contract and phone.

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Question about return policy on new contract and phone.

[ Edited ]

So on Friday I bought a 32 GB iPhone 5 which was $299. I bought it with an early upgrade which cost me $250 and still have a $36 fee on the next bill. I am pretty disappointed with the phone so I wanted to return it, If I do, How much will it cost me an how much will I get back? I paid about $590-600 after taxes BTW.

Will I only get back the $299 I paid for the phone? Or will I get the $299 and $250?

Any help is appreciated, Thanks!

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Accepted by topic author NTJG12
‎09-30-2015 1:39 AM

Re: Question about return policy on new contract and phone.

[ Edited ]

NTJG12 wrote:

So on Friday I bought a 32 GB iPhone 5 which was $299. I bought it with an early upgrade which cost me $250 and still have a $36 fee on the next bill. I am pretty disappointed with the phone so I wanted to return it, If I do, How much will it cost me an how much will I get back? I paid about $590-600 after taxes BTW.

Will I only get back the $299 I paid for the phone? Or will I get the $299 and $250?

Any help is appreciated, Thanks!


Not exactly sure what you will get back, would guess the full amount minus the restocking fee, not even sure about the activation charge either. You will have to go back where you bought it though, assuming you got it in a brick and mortar store since you did not mention online

 

Good question though

 

Message 2 of 10 (6,758 Views)
Tutor

Re: Question about return policy on new contract and phone.

Thanks for your response,

Yeah, I was on a contract and could've upgraded til May 2013, But I wanted to upgrade early. Don't know how this would work.
Message 3 of 10 (6,751 Views)
Employee

Re: Question about return policy on new contract and phone.

You should get the whole thing back including activation less restocking fee of $35, and make sure you have your upgrade reversed in the computer.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 10 (6,692 Views)
Tutor

Re: Question about return policy on new contract and phone.

Alright, Thanks richfray,

Do you know how much time I have to do this?
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Re: Question about return policy on new contract and phone.


NTJG12 wrote:
Alright, Thanks richfray,

Do you know how much time I have to do this?

buyers remorse is 30 days,

Message 6 of 10 (6,657 Views)
Employee

Re: Question about return policy on new contract and phone.


wingrider01 wrote:

NTJG12 wrote:

So on Friday I bought a 32 GB iPhone 5 which was $299. I bought it with an early upgrade which cost me $250 and still have a $36 fee on the next bill. I am pretty disappointed with the phone so I wanted to return it, If I do, How much will it cost me an how much will I get back? I paid about $590-600 after taxes BTW.

Will I only get back the $299 I paid for the phone? Or will I get the $299 and $250?

Any help is appreciated, Thanks!


Not exactly sure what you will get back, would guess the full amount minus the restocking fee, not even sure about the activation charge either. You will have to go back where you bought it though, assuming you got it in a brick and mortar store since you did not mention online

 

Good question though

 


If you bought it online at att.com, or over phone with AT&T via phone, or at a Corporate Owned AT&T store, you can return it at any AT&T Corporate store brick and mortart. It doesn't have to be returned to the same brick and mortar.

 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 10 (6,617 Views)
Tutor

Re: Question about return policy on new contract and phone.

Update: So I went to return it Thursday and everything went smooth, It was easier than I thought it would be, It took about 10-15 minutes. I'm just waiting for them to put the $560 (Was $595 but they charged me a $35 restocking fee) back on my mom's credit card, I had to call for them to cancel the $36 fee that was suppose to be on the next phone bill (Customer Service said that should've been done at the store).

The guy that helped me out said he would've done the same thing (return the phone), I found that funny.

Thanks and kudos to everyone that helped!
Message 8 of 10 (6,464 Views)
Employee

Re: Question about return policy on new contract and phone.


NTJG12 wrote:
Update: So I went to return it Thursday and everything went smooth, It was easier than I thought it would be, It took about 10-15 minutes. I'm just waiting for them to put the $560 (Was $595 but they charged me a $35 restocking fee) back on my mom's credit card, I had to call for them to cancel the $36 fee that was suppose to be on the next phone bill (Customer Service said that should've been done at the store).

The guy that helped me out said he would've done the same thing (return the phone), I found that funny.

Thanks and kudos to everyone that helped!

I am not aware of a way in our store computer system to cancel the upgrade fee in our system when doing a return. I will look into that today at work. From witnessing other reps in that situation, and personal experience, we always advise the Customer to call in to customer service to get the fee reversed. Glad you got taken care of!

 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 10 (6,416 Views)
Expert

Re: Question about return policy on new contract and phone.

it takes the store manager override to apply the credit/promo/soc code.
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