Proration of Final Bill

Hey tarnation2002

First bill/last bill are different story. When someone calls to cancel, we educ to do it at the end of the billing period, because you're going to be billed for it regardless.

It's actually standard industry practice, check Verizon's T&C too, I know they do it.

To be clear, you were less than one month ahead, not more than 1 month. You typically pay for the month you're in.

-Alex

Alex - I understand what you are saying, but TWICE I was told that my bill would be adjusted to the dates before I ported the number.  Two different call center agents told me this exact same information - and it was documented in the caller notes.  However, I am still being billed the full amount (vs the 3 days of service) and a $5 late fee.  

I would expect customers to be able to trust the information provided by the customer service agents when asked a direct question.  Finally, I would expect AT&T to stand behind it's employees - if they make a mistake, it's a training opportunity for the COMPANY not the consumer. 

Hi,

I'm having the similar problem with my account now, i have cancelled my contract on the bill generation day and they have charged me for ONE FULL MONTH. The customer representative has mis guided me stating that the charges would be pro-rated. when i tried calling hte customer care they aren't correcting my bill. Can someone suggest me how did you approach on getting this fixed ? AT&T sucks, this isn't a good customer service company.

Regards,
Jag

You need to make sure to cancel service BEFORE the bill cycles out again.  And you should know what day of the month it is.  It's that day that says "Next bill cycle date: " when you look on the website or request an update on data usage.

ATT totally sucks!  I was told my final bill was prorated, so I waited until my number was ported to Verizon, then called to cancel.  AGAIN I was told I would receive a final PRORATED bill!

Well, not only did the final bill arrive WITHOUT PRORATION, it included a threaet to refer to the unpaid balance to a collection agency!

I called and waited on the phone for a very long time, then was told it was settled, the bill WAS prorated.  I paid the amount ATT requested.

Now I'm STILL getting bills. Granted they show a $0 balance, but why are you still bothering me ATT?!  I will NEVER in my life return to this bull___ company or use them for any other service.

Please AT&T, I believe it's time to improve your CCP's knowledge..before switching the carrier I called AT&T CCP to discuss on the final bill, I was told that the final bill will be send with PRORATED amount and he was the one turned off my auto payment..but what I received from AT&T is full month bill and 5$ for late fee..

anyway thank you so much for all the wonderful service that you have provided me..I have had many experience/reasons not to choose AT&T again.. thanks once again..

I've a similar problem. Before cancellation of my service I had spoken to customer service and he made it very clear that last bill will be prorated. Even after cancellation when I called them about my final bill, I was told to wait for the bill to get prorated and then pay the amount but I received the bill in mail for the entire month with $5 late fee. I was only 3 days into the new billing cycle when service was cancelled and they charged for the entire month and the late fee!

This is a complete lack of ignorance from customer service and severe problem with ATT customer service training. I regret for being ATT customer for many years when they treat someone cancelling the service very badly and at that time suggest us to read the fine prints when their CCP themselves don't know about those fine prints and continue to give wrong information to the customers.

This is an opportunity for ATT senior management to correct his problem and ensure that the customers leaving the company are treated with the same service as new customers.