Problem receiving pictures and audio texts.

Contributor

Problem receiving pictures and audio texts.

I have been a long time AT&T customer and have been able to send and receive audio and pictrues through text messages.  My phone recently broke and I bought a AT&T Go Phone the Alcatel 871A and it will not send or receive any text with audio/video/audio in them.  It will give a send error when I try to send and will begin to download when I receive a message but will stop before it completes. 

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Message 1 of 5
Contributor

Re: Problem receiving pictures and audio texts.

I simply put my contract SIM card in the Go Phone so shouldn't I this be able to send and receive multimedia messages?
Message 2 of 5
Expert

Re: Problem receiving pictures and audio texts.


djmaster wrote:
I simply put my contract SIM card in the Go Phone so shouldn't I this be able to send and receive multimedia messages?

what was the phone you previously had, if it is a smartphone and the one you replaced it with is a feature phone you have to call in and change the data plan.

Message 3 of 5
Contributor

Re: Problem receiving pictures and audio texts.

My old phone was a samsung strive. I don't think it was a smartphone.

 

Message 4 of 5
ACE - Expert

Re: Problem receiving pictures and audio texts.

In order to send or receive pictures, video or audio (MMS messages), your phone must have a working data connection. The phone's data connection settings are not the same for postpaid service as they are for prepaid service. I suspect the go phone you bought still has the data settings for prepaid service which won't work on your account. Unfortunately, I don't know the correct settings but I believe you'll need to update your phones data settings to fix this issue. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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