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I recently ordered Cricket wireless service and requested to use my exsisting phone number. 

I changed my mind and want to switch to different company.   The told me I had to call my current provider to cancel the Cricket port request.  I did this but AT&T told me it takes a few days to cancel this port request.  Is this true?  I don’t want to loose my phone number. 

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Accepted by Administrator (Administrator)
Accepted by davidbk
‎10-16-2018 1:23 PM

Re: Porting

Hi @cjlc72682


Thanks for reaching out to us today. As you were informed, it does take a few days to cancel a port request. However, your phone number should be safe during that period. If you have any further questions, please feel free to contact us again.


Darais, AT&T Community Specialist

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