Tutor
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2 Messages
Porting Issue
How to I speak to a real person at the porting department? I have gone through the queue and the phone tree multiple times. My wife's number still has not ported to ATT from Xfinity. The site says it is approved but still hasn't happened. Mine worked no problem and we are on the same acct from the same acct. It has been almost 2 months. I have called customer care and they try to help but send me to the port department where I never who anyone there.
Accepted Solution
amilly556
Tutor
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2 Messages
4 years ago
I was able to fix the issue through chat. I got someone who was willing to help after being handed off about 4 times.
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ATTHelp
Community Support
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231.5K Messages
4 years ago
Greetings @amilly556
We're sorry to hear you're having difficulties with porting over your mobile number from your previous carrier. Allow us to get you on the right path!
Please know that our AT&T Wireless Port Activation Team would be able to further look into why the specific mobile number is not transferring. Feel free to reach out to them at: 888.898.7685 for additinal assistance.
We hope you have a great day!
Dwight, AT&T Community Specialist
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ATTHelp
Community Support
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231.5K Messages
4 years ago
Thank you for getting back to us @amilly556,
We're glad to hear that you were able to get your concern resolved.
Here to help!
Chasidy, AT&T Community Specialist
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Joyharris9974
New Member
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1 Message
3 years ago
I need help with a porting issue
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FredGuzman
New Member
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1 Message
3 years ago
Who at AT&T can I reach for a business customer, about a problem with a port today?
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MadAsHellCustomer
New Member
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2 Messages
3 years ago
I want to port out one of the 3 ATT numbers in my account to another provider. I have spent over 3 hours trying to work with your ATT service providers without satisfaction. This is ridiculous. I want to talk to someone who can remover port protection so that the number can be transfered to the new company.
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MicCheck
ACE - Expert
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14.2K Messages
3 years ago
@MadAsHellCustomer There's no reason to post in more than one place. Please see the thread you created for discussion of your issue.
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