Paying my bill

Question

I am in a different country and I am trying to pay my bill. For some reason I can not login to my account. Even if I try to change my password, it does not recognize my email address.l

itszeebitsy · Answer

The AT&T website is being blocked by foreign countries' network due to their protocol of local websites as well as to keep the transaction from foreign websites from US. So you may not be able to log in. Even if you reset your password. Though there's a very little chance that you can. I suggest that you chat/call AT&T to pay your bill.

ATTHelp · Answer

Good afternoon @Arizana237,Getting into your account online in any part of the world is definitely important. I can help you with this!At this time, we are currently experiencing problems with this and our network teams are working towards resolving the issue. We never intend to purposefully restrict your ability to log into your account!Are you running into this problem while using the myAT&T App or online via desktop version? If you’re using either method, please try logging in on another web browser or with the app.Despite the trouble, I invite you to send us a private message to @ATTCare with your name, phone number and whatever you needed to accomplish online. We are always eager and here to help you with any of your wireless needs!I hope to hear from you! Have a nice day!Adrian, AT&T Community Specialist

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Paying my bill

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