Ordering online..

Tutor

Ordering online..

[ Edited ]

When you pre-order a phone, do you have to pay directly from your credit card/bank account or can the charge be posted onto your monthly bill? I haven't really ordered anything online from the site or pre-ordered a phone in advance, so I was just curious. I tried browsing the site for related topics, but I couldn't find anything. How does the whole pre-ordering process work anyway? Thanks!

Message 1 of 8 (882 Views)
ACE - Expert
Solution
Accepted by topic author Kishuku
‎09-30-2015 1:39 AM

Re: Ordering online..

You  cannot charge phone upgrades to your account. They must be paid for at time of purchase.

This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 8 (867 Views)
Tutor

Re: Ordering online..

Does the pre-order ship out and arrive earlier than the release date? If it does, about how many days, give or take?

Message 3 of 8 (846 Views)
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Master
Solution
Accepted by topic author Kishuku
‎09-30-2015 1:39 AM

Re: Ordering online..

Most of the time the pre-orders ship out so they arrive to you on the release date.

Message 4 of 8 (843 Views)
Employee

Re: Ordering online..

you may get it 0-2 days early, but that's about it.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 8 (823 Views)
Tutor

Re: Ordering online..

[ Edited ]

Ah, alright then.

 

I have one more question though.

 

I saw that ATT had taken funds out of my bank account that were for the pre-order (Motorola Atrix 4G) a day or two ago, and I had checked my bank again to see how much money I had left in my bank account, and that transaction is no where to be found [no withdrawl, no deposit].. and the amount of money they had taken out of my bank for the phone was right back in my bank account. Are they going to just take the money out of the bank as soon as they ship it out, were they just checking to see if I even had the funds in my bank before registering a phone in my name, what's the deal? Smiley Indifferent I have an order number and everything says it's still processing.. I just don't want to end up sitting around waiting for nothing.

Message 6 of 8 (811 Views)
Master

Re: Ordering online..

That is normal.  Its a pre-authorization/authorization hold.  Standard merchant/banking practices.

 

It allows the retailer to verify the account and the funds.  After a period of time the hold is released back to your account if not processed right away.  When ATT does go to ship the phone they will fully charge the account at that time.

 

This will give you a quick idea:

http://en.wikipedia.org/wiki/Authorization_hold


Message 7 of 8 (804 Views)
Tutor

Re: Ordering online..

Thanks again! I feel like such a newb.

Message 8 of 8 (801 Views)
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