05-08-2013 6:37 PM
There is a water damage indicator on my phone, but there isn't one on the replacement phone that they sent. Is that something I should be worried about? Should I call someone about it? Are they trying to make it so they can charge extra the next time I might need a replacement by saying I removed it myself? I still haven't sent my other phone back yet.
Solved by: Go to Solution.
05-08-2013 6:56 PM
You can try calling Warranty about it and tell them what you discovered and see what they say.
~ REGRET NOTHING~
~ we live & learn~
05-20-2013 5:09 AM
Yep, they're sending another replacement. Not having the water damage indicator voids the warranty. Anyone getting a replacement phone needs to make sure they check that it's there or the next time you might need another replacement they will try saying you removed it.
11-12-2013 1:36 PM
I have been developing quite a relationship with AT&T over my phone problems. This is the third phone in a year that I've had to have replaced. It was not until I called them today that I discovered there was no water sensor sticker in the phone. They are replacing the phone with only a 90 warranty. It is, after all, the fourth phone in a year's time - almost exactly a year. And, given the problems I have had with the phone, the company and I would have had a real issue if they did not replace it! HOWEVER, given the circumstances, I found their representative to be quite gracious and accomodating. Of course, if I have problems with this one... well, you can be sure I will make sure that water damage sticker is in place before I accept it!
02-16-2016 6:11 PM