Contributor
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1 Message
No permission
Money was taken out of my account without my permission I have talked with customer service they said it would be returned 7 to 10 business days I told them I needed my money before 7 to 10 business days because they took money out of my account there for my bills are going unpaid because I cannot pay them customer service act like it's a joke I spoke with a manager they act like it's a joke you should not be allowed to go into someone account without their permission this is against the law I even asked the manager was there some type of complementary service that can give me and they told me no.
ATTHelp
Community Support
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231.2K Messages
7 years ago
Hello @Abdul1234,
Thank you for reaching out on the Community Forums. I understand how troubling it is when it comes to money. I would be happy to look into this for you.
How quickly you receive a refund on a credit balance will depend on the method of payment. We have a very helpful article which goes more into here. It will also depend on how quickly your bank processes the refund.
I would be happy to look into the status of the refund. I will be sending you a private message to your Forum’s Inbox to gather more information. I look forward to hearing from you, and hope you have an amazing day!
Jessica, AT&T Community Specialist
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