04-14-2014 9:40 AM
04-14-2014 9:45 AM
Debited out of the wrong account? are you saying it came out of someone elses account or another of your accounts? if that were the case wouldnt it have been easier to just transfer the money from the correct account into the account that was debited rather than deal with the refund? Or am i just missing something here?
04-15-2014 3:44 PM
When you call into ATT customer care they usually record the phone call( so they say) for training, and quality purposes. See if they have that recording to make sure you gave them the right account number. Also, check that you have everything setup right; as in :bank routing number, and correct account number( depending on your bank you might have to put additional numbers in, in order to transfer funds). Was the other account yours, or someone else?
04-16-2014 7:17 AM
I'm sorry you're having some billing issues. Refunds usually take longer because of company's and/or bank's policies and there might be very little that anyone can do to expedite them, but if there is anything we can help you with, our team will be happy to assist. Please send us a private message by clicking here with your name, phone number, account number and the best time you can be reached.
Please let me know it you have any questions.
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04-22-2014 4:39 AM