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Never received $300 reward card!

Tutor

Never received $300 reward card!

Have service for 2 months now. No news of reward card. Checked on reward website- no reward found on my account. Chatted with agents- no records of it. Called 800-288-9983 and was told to call another number. Called 1-800-675-8459 and was put on hold forever. Still have not reached anyone for help. Read so many scam posts, I’m starting to believe it is true! 

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Message 1 of 8
Teacher

Re: Never received $300 reward card!

Was this resolved?

Message 2 of 8
Tutor

Re: Never received $300 reward card!

I was able to resolve it through customer care.
Message 3 of 8

Re: Never received $300 reward card!

How did you resolve it? I am having the same issue. Spoke to someone who said she manually put it through and a month later I’m still waiting and my reward is not showing up on their rebate center. 

Message 4 of 8
Tutor

Re: Never received $300 reward card!

I called customer care after I called the rewards center. Before you can speak with anyone in reward center, the wait time is super long!!! And the reward center representative was not helpful at all!!! She told me that my services was not within the promotional time frame and for me to call customer care if I believe this was a mistake. I called att’s customer care phone number 800-288-2020. Told them what was going on and they looked and it did not match up with what the reward center was saying. So customer care personally contacted reward center and straighten everything out for me. I got my card within 2 weeks. But it did took me 2-3 hours of waiting on the line.
Message 5 of 8
Highlighted

Re: Never received $300 reward card!

Thank you!

 

why can’t they just uphold their end without making us jump through hoops?

Message 6 of 8
Teacher

Re: Never received $300 reward card!

Did you try calling 800-675-8459 again?

Message 7 of 8
Tutor

Re: Never received $300 reward card!

No, I didn’t call the reward center again. Customer care called for me instead since reward center was making it hard. Reward center takes forever to answer calls and they don’t know what they’re doing.
Message 8 of 8
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