Need help on my account_Please have a supervisor contact me!

​Hi,

I replied to an email I received from AT&T I understand it's an automated email and it's not common to get a hold of a specific representative.
However, Katherine H (her email below) was very helpful as I've been having a lot of major issues with my account.
My entire family and I have been a customer with AT&T, and would like to continue. Lately, It's been frustrating as there has been lots of changes to my account. Apparently, the AT&T representatives changed my plans 3 times within the last 3 months. ​I have literately been making calls to AT&T every 2-3 weeks regarding my account and I"m on the call for 2 hours. Every time I would have to step out of the work/office to make these calls.
Katherine understood the situation and she was very helpful. However, I just called AT&T and a representative told me something completely different from the plan Katherine has talked to me and offered.
Is there anyway to get a hold of (Katherine) or a supervisor who can assist with recurring issues on my account?

I just recently moved to the west coast and getting talked into switching my phone provider by friends and family here. I would much rather stay with AT&T, however if these issues don't get resolved I will have to cancel my account as well as my family's account.

Please contact me at 703-989-4534

Thanks,

Paris