Tutor
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5 Messages
My phone doesn't work for to hurricane Irma
How am I supposed to communicate with your company when my phone doesn't work? My land line is out. My cell is out
No way to TEXT ATT OR SENF EMAIL.
WORST CUSTOMER SERVICE EVER
No way to TEXT ATT OR SENF EMAIL.
WORST CUSTOMER SERVICE EVER
sandblaster
ACE - Expert
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64.7K Messages
7 years ago
You obviously have internet access. Send a private message to @ATTCares.
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Pedrohialeah
Tutor
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5 Messages
7 years ago
Please tell me how to send a private message. Thanks
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Stargaze77
Contributor
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1 Message
7 years ago
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Fl_retire
ACE - Professor
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3K Messages
7 years ago
@Stargaze77 I am in central Florida and had a similar problem. Could talk and text. Only able to use data late at night and early in the morning. Knew data access during the day would be limited since Spetrum internet was down and everyone would be competing for bandwidth.
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Pedrohialeah
Tutor
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5 Messages
7 years ago
But that's not the case
Do this is another waste of time
And as sad reflection on AT&T
As soon as things get somewhat normal
Here in Miami, I am ditching AT&T
And trying Comcast.
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
@Pedrohialeah, Your are right, you should not post any personal information in this forum. This right here is a public forum but @ATTCares is not a public forum. It is the forum Id for a customer support team. To send a secure private message, click the ATTCares link above which brings up their profile, then click send message. Alternatively, you can click the mail icon at the top right to go to your personal inbox and send a message from there. The forum message system is encrypted and secure.
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
@Stargaze77 How is telling the OP how to contact customer support either rude or unhelpful? It was short, I will grant you that but there was no point to say anything else. The OP was frustrated they had no way to contact customer support, I told them how they could. Again, how is that rude or unhelpful?
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Pedrohialeah
Tutor
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5 Messages
7 years ago
And I did, I thought this was Att cares
Sorry for the misunderstanding.
Thanks for your help sandblaster
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Pedrohialeah
Tutor
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5 Messages
7 years ago
On that they can communicate just fine.
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
Word is they are being inundated with messages and are behind. Hopefully they will respond soon.
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