Tutor
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4 Messages
Mobile data
My online phone bill used to show the numbers texted or those for texts received. Now it shows " mobile data" instead of numbers. I see some numbers, the rest is listed as "mobile data" under text usage.
This just started with my last bill. Has there been a change to text reporting or is there something else that could cause this? Thanks for your help.
This just started with my last bill. Has there been a change to text reporting or is there something else that could cause this? Thanks for your help.
Accepted Solution
Official Solution
GeekBoy
Master
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4.1K Messages
8 years ago
Did you install the iOS update 9.3 during the last couple of billing cycles? If you installed iOS 9.3, it would have automatically turned Apple's iMessage on if you had it turned off before that. When iMessage is enabled, the phone will use data to send text messages to other Apple users, and will still default to using SMS for non-Apple users. If iMessage is turned off, then all messages would send as SMS.
When messges are sent as SMS, you should see the phone number the message was sent to (or received from) on your bill. If iMessage is used instead of SMS, then you would not see the phone numbers on your bill for text messages sent.
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formerlyknownas
ACE - Sage
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117K Messages
8 years ago
Are you using an iPhone?
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Terra1215
Tutor
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4 Messages
8 years ago
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Terra1215
Tutor
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4 Messages
8 years ago
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Terra1215
Tutor
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4 Messages
8 years ago
the two iPhones in our family leave a record of the number, and other times they post as "mobile data". Just but just can't figure out why. Guess it really doesn't matter, but it's just puzzling. They started showing up on our last bill and never had
before. We'll just live with it! I'll consider this solved. Thank you!!!
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Blueyes111
Contributor
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1 Message
7 years ago
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formerlyknownas
ACE - Sage
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117K Messages
7 years ago
@Blueyes111
The only accurate, detailed information on the data used, is on the phone itself. Data use is private. While the catagories might be available on your bill, they are not accurate.
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lucyindisguise
Tutor
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11 Messages
5 years ago
if i stream movies IN MY HOME ON MY PHONE OR IPAD, is that a 'mobile data charge'? some tell me it is...i figured being my home is a hot spot, my router would cover that and not cellular which i have switched OFF AT ALL TIMES...SEEMS I'M BEING CHARGED FOR SOMETHING I CAN'T IDENTIFY ON THE CHARGE LOG AND VIDEO STREAMING IN MY HOME TAKES PLACE IN THE TIME PERIOD JUST BEFORE THE LOG CHARGES ME FOR SOME UNKNOWN QUANTITY OF MOBILE DATA...HELP PLEASE.
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formerlyknownas
ACE - Sage
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117K Messages
5 years ago
How is your home Internet service provided? By a cable company like Comcast or Cox, spectrum etc.? DSL or Fiber like AT&T provides? Satellite like Hugh net? Or a mobile hotspot using your cellular data plan?
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