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Deniedarmy's profile

Tutor

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6 Messages

Thursday, July 5th, 2018 1:53 AM

Why did AT&T take away my military discount?

AT&T took away our military discount because we chose an unlimited plan.  We were not told this would be the case.  Also, the unlimited plan is a joke because after 22 it slows down to a crawl.  

Accepted Solution

Official Solution

ACE - Sage

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116.6K Messages

6 years ago

1.  The 22 gig slow down is in the published information.  It is also only during congestion.  This is not throttling.

2.  You are eligible for military discount, not sure why it dropped off.  You can re add at an ATT store with military ID 

 

Tutor

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6 Messages

6 years ago

Rep said our plan was not eligible. Which one of you is correct?

ACE - Professor

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3K Messages

6 years ago

@Deniedarmy  The only discount for the unlimited plans are for military (active duty/veterans)

@lizdance40 is correct on the military discount. ATT employee may have looking at this on the signature program and unlimited plans. No discount for the unlimited plans except the military. Have the store pull up the military info. 

 

https://www.att.com/signatureprog/

 

https://www.att.com/offers/discount-program/military-discount/index.html

ACE - Expert

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64.7K Messages

6 years ago

Verizon recently increased their military discount on unlimited plans. Hopefully ATT will soon follow suit.

Tutor

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6 Messages

6 years ago

Do we get the military discount or not?

Tutor

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6 Messages

6 years ago

Looking at their plan now.

ACE - Expert

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64.7K Messages

6 years ago


@Deniedarmy wrote:
Do we get the military discount or not?

Yes, the ATT rep was wrong, @lizdance40 and @Fl_retire are right. The military discount does apply to either unlimited plan.

ACE - Sage

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116.6K Messages

6 years ago

@sandblaster

Verizon’s discount on unlimited is scaled interesting.  https://www.verizonwireless.com/support/employee-discount-validation-faqs/

 Still 15% on other account types.  None on prepaid

 

Tutor

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6 Messages

6 years ago

Just called AT&T and talked to a “supervisor”. She said the loyalty discount was the military discount. Anybody who has the plan gets a loyalty discount. I hate being lied to but it seems they all walk the corporate line. Bottom line is there is nothing on the bill listed as military discount.

ACE - Expert

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64.7K Messages

6 years ago

@Deniedarmy I’ve never heard of a loyalty discount, so perhaps you are getting it, it may just be labeled wrong. How much is the discount, is it 15%? If it really is some other discount, they don’t allow multiple discounts other than the autopay discount, you only get one. 

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