Contributor
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2 Messages
Military Deployment Suspension
What is required to suspend my wireless phone service due to military deployment (I will be deployed for 6 months) and where exactly do I need to navigate to online to accomplish this? Thanks!
Contributor
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2 Messages
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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117.1K Messages
8 years ago
Got ya covered. https://www.att.com/esupport/article.html#!/wireless/KM1045125
Stay safe and thank you for your service.
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vaboinmd
Contributor
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2 Messages
8 years ago
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KPD123
Contributor
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2 Messages
5 years ago
I am currently overseas and my account was suspended for the year that I will be gone. Prior to leaving I suspended my account thinking, I would be paying for the monthly cost of my phone and no cellular service. It has now been two months that I have been charged much more than I anticipated. When I try to investigate the charges from AT&T I can't access my account due to the suspension. No matter what I try to use to log in, I cannot view my account. I have tried resetting passwords, using my email (the same one I receive billing statements from AT&T) and many other combinations in an effort to see why I am being overcharged. It makes very little sense to me that my account would be locked down while on military suspension. At this point, I really just want to log in, figure out why was being overcharged, pay off my phone and switch carriers. Please help me get into my account.
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sandblaster
ACE - Expert
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64.7K Messages
5 years ago
@KPD123 If you are getting charged, then your account is not on military suspension. Did you follow the steps outlined here: https://www.att.com/esupport/article.html#!/wireless/KM1045509?gsi=ksrx9p. There is also an email address to contact.
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KPD123
Contributor
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2 Messages
5 years ago
a representative for over 30 minutes about 24 hours before I left the US.
As I said before now I can't even log in to reach out for customer support
because my account is suspended.
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MicCheck
ACE - Expert
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14.2K Messages
5 years ago
There's no such thing as Military Suspension. I'm concerned that, since you keep saying that, you didn't actually follow the correct steps.
There is a phone number and email address at the link @sandblaster posted. Use one of those methods to contact AT&T for help to get this straightened out.
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