Metro Detroit/South East Michigan OUtage

Contributor

Metro Detroit/South East Michigan OUtage

Any word on loss of service in the Metro Detroit Area?

Message 1 of 11 (5,627 Views)
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Accepted by ATTJulieCS (Community Support)
‎09-30-2015 1:39 AM

Re: Metro Detroit/South East Michigan OUtage

I just chatted with support. They confirmed that there is an outage in the Detroit area. Text still works......no ETA on restoring service.

Message 2 of 11 (5,609 Views)
Contributor

Re: Metro Detroit/South East Michigan OUtage

Yes, also chatted with them and got the same reply...asked if they'd be notifying us when the service is back...they told me to check by trying to use my phone in a "couple of hours".  Nice AT&T, real nice!!

 

JW

Message 3 of 11 (5,572 Views)

Re: Metro Detroit/South East Michigan OUtage

Still no service......

Message 4 of 11 (5,266 Views)
Contributor

Re: Metro Detroit/South East Michigan OUtage

This is beyond unacceptable. 

Message 5 of 11 (5,097 Views)
Contributor

Re: Metro Detroit/South East Michigan OUtage

Yeah I cant make calls or recieve them but texts still work. HELP!

Message 6 of 11 (4,562 Views)
Contributor

Re: Metro Detroit/South East Michigan OUtage

I'm glad that I don't count on my cellphone to conduct my business on a day-to-day basis...OH WAIT...I DO!!!!

 

I guess now instead of doing my job effectively, I get to spend the morning posting to the AT&T board in hopes that they fix this NOW!!!

Message 7 of 11 (4,310 Views)
Contributor

Re: Metro Detroit/South East Michigan OUtage

I'd just like to know what single component in this area is important enough that it affects so many users, and yet apparently doesn't merit adding some redundancy to the network in case it fails.  Knowing what is wrong, when it failed, and an estimated amount of time before service restoration would seem to be reasonable for AT&T's loyal customers.  We deserve something.  ANYTHING!  Please, throw us a bone here!

Message 8 of 11 (4,207 Views)
Contributor

Re: Metro Detroit/South East Michigan OUtage

My phone service seems to be back on.

Message 9 of 11 (4,173 Views)
Contributor

Re: Metro Detroit/South East Michigan OUtage

Calls now going through in the Rochester Hills area.

Message 10 of 11 (4,173 Views)
Contributor

Re: Metro Detroit/South East Michigan OUtage

Calls going through in Washtenaw County also...thanks for the updates all!  God, I can't wait for my contract to end!!!  Ridiculous that we have to get notifications of the network being back up from each other and through trial & error!!  Thanks AT&T...way to go!!!  Failing to meet my expectations once again!!

 

JW

Message 11 of 11 (4,077 Views)
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