MAILING ADDRESS

Hello Thumbs353,

I am sorry to hear about your previous experience with one of our customer service rep. If you wanted to send us the transcript for us to be able to make things right here is the mailing address.

AT&T
PO Box 10330
Fort Wayne, IN 46851-0330

If possible can you also provide us the issue so that we may try to help as well.

Regards,

Elroy

*Thank you for using the AT&T Community Forums, have a great rest of your day!

In ATT's paper bill, there is a paragraph  about Bill Discrepancy.  ATT demands that it be notified of discrepancies within 60 days.  Yet, ATT refuses to provide the mailing address for notification.  

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@AngryAl wrote:

In ATT's paper bill, there is a paragraph  about Bill Discrepancy.  ATT demands that it be notified of discrepancies within 60 days.  Yet, ATT refuses to provide the mailing address for notification.  

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I Googled it for you: It's in your wireless customer agreement https://www.att.com/legal/terms.wirelessCustomerAgreement.html

"IF YOU DISPUTE ANY CHARGES ON YOUR BILL, YOU MUST NOTIFY US IN WRITING AT AT&T BILL DISPUTE, 1025 LENOX PARK, ATLANTA, GA 30319 WITHIN 100 DAYS OF THE DATE OF THE BILL OR YOU'LL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL AND TO PARTICIPATE IN ANY LEGAL ACTION RAISING SUCH DISPUTE."

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@MarcellaC wrote:
My bill was fasted be a wet mailbox!!

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I'm not sure what that means?  Is that a euphemism?

I need the address too. I am filling out a Federal Trade Commission complaint . I am have never had such horrible customer services, and just plain fraud.

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@Jensal33 wrote:

I need the address too. I am filling out a Federal Trade Commission complaint . I am have never had such horrible customer services, and just plain fraud.

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The FTC can't do anything. You want the FCC or BBB. If you do those, you don't need an address. 

If you prefer to write AT&T directly (instead of the complaint), you can scroll up and see 2 options. 

I need an address so I can send back the internet box.