Local Store Terminated a line without my notice

Contributor

Local Store Terminated a line without my notice

Dear Sir or Madam

Maybe this question should be posted in Security Session as well.

 

I was the account holder and there is no authorized user in my family plan. I was trying to contact a line in the plan because he did not pay me for 2 month and realized his line was terminated.

 

I am afraid my identity got stolen by someone for this incident. What should I do? Could ATT contact the local store and help me figure out what was going on and how to solve this issue?

Thank you,

Catherine.

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Expert

Re: Local Store Terminated a line without my notice

I would recommend that you send a Private Message to Community Support is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST within 2 to 3 business days.

 

Message 2 of 3
Community Manager

Re: Local Store Terminated a line without my notice

Hello @cathywang 

 

I'm sorry you're having some issues with your account. Like wingrider01 suggested, please send our team a private message using the link in his post and one of our managers will be happy to help.

 

Thanks,

Dmitriy


Rethink Possible


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