Local Store Terminated a line without my notice


Local Store Terminated a line without my notice

Dear Sir or Madam

Maybe this question should be posted in Security Session as well.


I was the account holder and there is no authorized user in my family plan. I was trying to contact a line in the plan because he did not pay me for 2 month and realized his line was terminated.


I am afraid my identity got stolen by someone for this incident. What should I do? Could ATT contact the local store and help me figure out what was going on and how to solve this issue?

Thank you,


Message 1 of 3 (241 Views)

Re: Local Store Terminated a line without my notice

I would recommend that you send a Private Message to Community Support is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST within 2 to 3 business days.


Message 2 of 3 (218 Views)
Community Manager

Re: Local Store Terminated a line without my notice

Hello @cathywang 


I'm sorry you're having some issues with your account. Like wingrider01 suggested, please send our team a private message using the link in his post and one of our managers will be happy to help.




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