Contributor
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1 Message
Local Store Terminated a line without my notice
Dear Sir or Madam
Maybe this question should be posted in Security Session as well.
I was the account holder and there is no authorized user in my family plan. I was trying to contact a line in the plan because he did not pay me for 2 month and realized his line was terminated.
I am afraid my identity got stolen by someone for this incident. What should I do? Could ATT contact the local store and help me figure out what was going on and how to solve this issue?
Thank you,
Catherine.
wingrider01
Expert
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12.2K Messages
10 years ago
I would recommend that you send a Private Message to
ATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST within 2 to 3 business days.
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
Hello @cathywang
I'm sorry you're having some issues with your account. Like wingrider01 suggested, please send our team a private message using the link in his post and one of our managers will be happy to help.
Thanks,
Dmitriy
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