Contributor
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1 Message
Is Visual Voicemail an additional charge?
How do I cancel this feature called visual voicemail which I am pretty sure am not using? I have an iPhone 7.
Contributor
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1 Message
How do I cancel this feature called visual voicemail which I am pretty sure am not using? I have an iPhone 7.
Accepted Solution
Official Solution
sandblaster
ACE - Expert
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64.7K Messages
7 years ago
You are not paying for visual voicemail. The $40 line fee is for unlimited talk and text, visual voicemail is included for free. You can get visual voicemail removed but the $40 charge will remain. You can't remove it.
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Fl_retire
ACE - Professor
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3K Messages
7 years ago
This line item is part of your plan. The $40.00 charge is for your device that includes visual voicemail. I have copied my plan breakdown. Item 1 is the data plan entry and item 4 is the cost of the phone (device). Mine has the entry for my phone that includes visual voicemail (w/VVM). Visual voicemail comes with all smartphones.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
@sundaysprinkler When you buy an "iPhone 64GB Red for $649" is it the "red" that is $649? No it's the phone, the color is "free".
The VVM is not the $40 part, the $40 is the line cost, the VVM is the type of free Voice Mail that you get on that line.
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MicCheck
ACE - Expert
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14.1K Messages
6 years ago
Hopefully, neither of those are frequent situations. If those circumstances arise, you could just leave data on.
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kellympulver
Contributor
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2 Messages
5 years ago
I had the exact same experience, and our bill jumped up an additional $40/month. This is an incredibly substantial amount and not to disclose to new customers switching to AT&T is inexcusable. I'm currently debating paying the remainder of my new phone just so I can cut ties with such deceit. What disappointment we have in this company.
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formerlyknownas
ACE - Sage
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116.6K Messages
5 years ago
(SMH). Who didn’t read the thread? @kellympulver You aren’t paying for VVM. It’s free. Wait for your bill, not the customer service summary. The service summary doesn’t include your line discounts and taxes are wrong.
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pgrey
Master
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3.5K Messages
5 years ago
@lizdance40 My online bill shows it, formatted correctly:
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formerlyknownas
ACE - Sage
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116.6K Messages
5 years ago
I maintain the line should be changed to:
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kellympulver
Contributor
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2 Messages
5 years ago
My complaint is not about VVM. It's the additional $20/line that our sales representative failed to mention would be charged monthly. He explained in detail our data plan charge of $40/line plus $25/month installment for new phone and stated our total bill for 2 lines would be around $135 plus taxes. Neglecting to explain the additional $40 access charge is in my mind, inexcusable. We would have thought twice about switching to AT&T if we had known.
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formerlyknownas
ACE - Sage
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116.6K Messages
5 years ago
Wait, $20 or $40? And for what plan? And how does the $135 not have charges for each line since every plan works this way?
You added a new phone and line? Or new customer with 2 new lines? On what plan? Again, if you are looking at the service summary, it doesn’t include discounts. Your quote is very likely correct.
EVERY line pays an access fee. Every. Single. Line.
Every plan. Every carrier. Prepaid pays a lump sum which includes data and talk and text. Postpaid prices it ala carte.
I have challenged everyone to name a carrier that doesn’t charge for each device connected. One person took up the challenge claiming t-mobile doesn’t. Took a full minute to prove him wrong.
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