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International Plan Scam

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International Plan Scam

I called ATT previously prior to a trip outside the country and was informed they would put a plan on my account that if I used services for each 24 hour period I would be charged maximum $10. I got a notice on my trip of overage charges and when I called I spoke with someone that said that plan was not usable with my account (after the fact). They said they would put a plan on that was $60 for the period. VERY disappointed I'm being charged an extra $40 (I used service for two days).

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Message 1 of 23
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ACE - Expert

Re: International Plan Scam

There is no scam. The $10 daily plan does not work in all countries. Unfortunately, some phone reps may not know that. Next time rather than calling, add the appropriate plan yourself through the MyATT app. All the info on the plans and what countries they support is available online. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 23
Contributor

Re: International Plan Scam

I disagree!!!! In Canada on roam for like 2 hrs. Only used my gps. Called AT&T and asked about plan. Only in Canada for 1 night. After I declined to pay $60 or more I started to receive texts saying I owed them $500 in data charges. They shut my phone down. I called. Lady said I only owed $17. She kept saying she was taking the international block off but wasn't. Then she said I indeed owed $500 and could, in her words "cover it up" I needed to pay $60. I will be taking this up with AT&T when I return to the US. Then I'm switching carriers!!! I been a customer of AT&T for about 20 yrs!!! This is how I'm treated? I believe it was a total scam!!! They shut my phone down completely and would not turn in on till I paid $60. SCAM SCAM SCAM!!!!

Message 3 of 23
ACE - Sage

Re: International Plan Scam

@Steviecop

she didnt cover up...she offered to back date a passport plan to reduce the $500 bill.

read here:   Learn stuff.  https://www.att.com/offers/international-plans.html

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 4 of 23
ACE - Sage

Re: International Plan Scam

@gparker03

https://www.att.com/offers/international-plans.html

Check your country to try to see if it was on the list.  I’m not aware any plan other than prepaid is excluded, what is excluded is about 1/2 of the countries ATT has a roaming agreement with.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 23
Tutor

Re: International Plan Scam

Every AT&T international data plan is a scam.  I haven’t tried the $10/day pass, but even if works as advertised it’s a ripoff at $300/month which is 5 to 10 times the cost of an international SIM card with as much prepaid data as most of us will use in a month.  

 

I have bought the 1 GB and 3 GB plans for $60 and $120 per month respectively.  And these are OUTRAGEOUS RIPOFFS because you get maybe 10% of the data you pay for.   I suspected AT&T was inflating the cellular data usage and this week I’ve confirmed it.  

 

I got the 1 GB plan on my AT&T phone for my ongoing European trip.  And I got a Vodafone SIM card for an old phone.  I’ve been using the Vodafone SIM almost exclusively for a week.  Literally at least 90% of the time.  Now nine days into my trip AT&T has logged 1.4 GB of cellular data and the phone with the VodaFone SIM is at 780 MB (or about 0.8 GB).    I don’t know how AT&T gets away with this but it’s a total f’ing scam.  I’ve been an AT&T customer for 10 years, but I’m going to be traveling a lot now so I’m changing carriers. 

Message 6 of 23
Tutor

Re: International Plan Scam

And don’t tell me about settings for push notifications or anything else.  That has nothing to do with it.  I had no Wi-Fi my last week in the US.  I was using 100% cellular data that week on my AT&T account phone.  I used it several hours a day for surfing, all email, and used GPS navigation every day.  My data usage was under 2 GB that week.  

 

On the same phone one week later in Europe AT&T tells me I used 1 GB in less than two hours with maybe 10 minutes of navigation involved.  There is no viable explanation for this being anything other than fraud.  

Message 7 of 23
ACE - Expert

Re: International Plan Scam

@Stevebye I don’t think you understand the word scam. International plans are expensive for sure and may not be a good deal, but not a scam. Even if you believe the plans are a ripoff, ripoff is not the same as scam. As for your international usage, the usage is reported to ATT by the foreign carrier. If it is not accurate, blame the foreign carrier, not ATT. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 23
Tutor

Re: International Plan Scam

Maybe you’re right, but without further explanation I still suspect AT&T is at least complicit in overstating international cellular data usage. In the past few years I’ve experienced the same thing in the UK, Israel, Australia and four European countries. The data usage has consistently been at least 10 times what I thought it should be. Now for the first time I have an actual comparison of data usage as reported by AT&T to data usage reported by the same carrier not going through AT&T. Am I to believe that all of these carriers from at least seven different nations are inflating data usage they report to AT&T?

I doubt AT&T is paying Dutch VodaFone more per GB than I’m paying them for my prepaid SIM plan. In which case AT&T is reaping the most benefit from this scam. And unless there’s a good explanation for it I think “scam” is an appropriate characterization.
Message 9 of 23
ACE - Expert

Re: International Plan Scam

@Stevebye Your phone tracks all data usage. Next time you travel, reset your data stats, you will then be able to tell if your phone matches what is being reported. You will even be able to tell what apps use the data.

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Message 10 of 23
ACE - Master

Re: International Plan Scam


@Stevebye 
I doubt AT&T is paying Dutch VodaFone more per GB than I’m paying them for my prepaid SIM plan. 

Why do you think that? 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 23
ACE - Sage

Re: International Plan Scam


@Stevebye wrote:
I doubt AT&T is paying Dutch VodaFone more per GB than I’m paying them for my prepaid SIM plan. In which case AT&T is reaping the most benefit from this scam. And unless there’s a good explanation for it I think “scam” is an appropriate characterization.

If you roam, with any other countries service, you incur higher charges for using ‘off network’.  It’s not like ATT invented roaming and roaming charges.  

Heck, I remember early cell phone days where you got charged extra for roaming outside your regional coverage area, within the USA.

FYI local sim isn’t always cheaper.  St. kitts, where we own a condo, has very expensive service.  It was cheaper to pay per use text and use the code WiFi than buy local service.  Cost me a mere $26 and $23 in pay per use charges each time

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 23
Tutor

Re: International Plan Scam

I did reset the data stats. But the data is piling up more than 1000% faster on my phone using the AT&T international plan than on the phone using a Dutch Vodafone SIM. That’s the problem. Same carrier (Vodafone) but outrageous alleged data usage stats through AT&T. And it’s been that way in every country I’ve been to the past three years with seven different international carriers.
Message 13 of 23
Tutor

Re: International Plan Scam

I think that because AT&T buys data from other telecom companies in bulk. Astronomically huger amounts of data than an individual buying data on a prepaid SIM. Are you suggesting AT&T pays international carriers a LOT more for each GB of data than an individual person pays for a SIM card? Why would you assume that?

Even if AT&T paid the same as any of us do individually then their cost markup is measured in hundreds of percentage points. I paid 20 Euros for 3 GB (6 GB due to 100% bonus temporary promotion). Without the 100% bonus that’s less than $10/GB. AT&T is charging $50/GB. More than a 500% markup relative to what any random shmuck pays going directly through Vodafone. And that’s 500% assuming AT&T pays Vodafone the same per GB as I do. I suspect they pay much less. I’ve no idea why you seem to be suggesting AT&T pays Vodafone more than I or any individual customer does.
Message 14 of 23
ACE - Master

Re: International Plan Scam


@Stevebye wrote:
I think that because AT&T buys data from other telecom companies in bulk. Astronomically huger amounts of data than an individual buying data on a prepaid SIM. Are you suggesting AT&T pays international carriers a LOT more for each GB of data than an individual person pays for a SIM card? Why would you assume that?

I think  AT&T pays what the other provider bills for your roaming. AT&T isn't purchasing data. 

Even if AT&T paid the same as any of us do individually then their cost markup is measured in hundreds of percentage points. I paid 20 Euros for 3 GB (6 GB due to 100% bonus temporary promotion). Without the 100% bonus that’s less than $10/GB. AT&T is charging $50/GB. More than a 500% markup relative to what any random shmuck pays going directly through Vodafone. And that’s 500% assuming AT&T pays Vodafone the same per GB as I do. I suspect they pay much less. I’ve no idea why you seem to be suggesting AT&T pays Vodafone more than I or any individual customer does.

You seem to think AT&T has some sort of agreement with Vodafone allow AT&T customers to use data in the Netherlands. That's not how it works. Your phone connects to Vodafone (or some other Dutch provider) and that provider recognizes your information as being international usage through AT&T. Vodafone calculates how much data you're using on its network and passes along those charges to AT&T so they can be put on your bill. 

 

International roaming is expensive. Whether it should be or not is irrelevant. Using a U.S. cell phone overseas costs a lot. You've discovered that for some people, depending on usage, it's better to purchase local service while traveling. Other find that they don't need cell service enough to make that worthwhile. Neither is right or wrong, it just varies depending on the customer and their needs. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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