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JohnnyEllis's profile

Contributor

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1 Message

Sunday, June 24th, 2018 6:03 PM

IMO issue

Hello my name is Johnny and I work in best buy mobile. I have been using the IMO discount for a few months now when I noticed my bill shot up. I called AT&T and asked what happened to my IMO discount and they said I was no longer eligible and claimed that best buy removed me not them and that I need to talk to my manager. I then brought it up with my manager and he said only AT&T decides who gets the discount. Not sure how to solve this but I am definitely still eligible.

Community Support

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230.7K Messages

6 years ago

Hello @JohnnyEllis,


Thank you for reaching out to the Community Forums.  I would be happy to help you with get a resolution. Do to the nature of your request I will need to speak with you in a more secure setting.


Please keep an eye out for a private message from me in your Forums inbox.


I look forward to working with you!


Traci, AT&T Community Specialist

Contributor

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3 Messages

6 years ago

I have this same issue how did it get resolved ? 

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