01-05-2014 6:05 PM
01-06-2014 6:29 AM
Wingrider, I think if you take the time to read both Scott and my posts, you'll find that we were dissatisfied by the salespersons failure to disclose the true cost of insurance, ie the deductible of $199. Perhaps you think this is ok, you're entitled to your opinion. I would disagree with you. And if I take the word of AT&T employees who have commented on this topic in the past, it's AT&Ts policy to have their salespeople verify that they informed the customer of the $199 deductible at point of sale. In Scott's case, the salesperson failed to live up to AT&Ts customer service standards. He is right to complain, he was mislead by dishonest sales tactics.
Sorry failure to read a binding contract is not dishonest sales tactics. In all the years I have been with att, verizon, sprint, rogers, and other carriers have not had the pleasure of any dishonest sales practices fostered on my business dealings with them, but then I read everything I sign
01-06-2014 6:56 AM
01-06-2014 2:40 PM - edited 01-06-2014 3:03 PM
I can see your frame of mind, The two of you had an idea what the insurance was, and it wasn't what you was hoping it was.
To clarify and avoid misunderstandings, Asurion sends an email with details about what's covered. Like most insurance companies, they expect you to be aware of it, or at least abide by it's terms. If there's ever a misunderstanding, you're free to contact them and clarify.
I'm sure if somoene saw an insurance saying that they will cover 100%, the next logical step would be to ask 100% of what, in what situations ect
When you're looking to get coverage on something worth as much my car, that's something you check on. If you have an idea about what coverage runs for various industries, getting that much covered, for $6.99 is in the range of too-good-to-be-true.
If you have a chance to send a proper message to ATTCustomeCare, you're right, AT&T wouldn't want to be providing incorrect information and we'll strive to submit a feedback on that representative to ensure correct information about this in the future. AT&T doesnt have the ability to negotiate for for Asurion's rates/deductible. Asurion is exclusively in control of their claims process.
01-08-2014 6:37 AM
I'd like to thank everyone for participating. This topic has been thoroughly discussed, and this thread is now closed.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!