02-16-2019 7:47 AM
I have 3 lines on my account. All had/have a Next installment plan on them. I have paid off one installment plan on an old iPhone 6 that I haven’t had in years. I wanted to cancel # the number that I show associated with it which is a # I’ve never even used one time. AT&T is telling me I can ONLY cancel my main line which is associated with a couple of my businesses. I can’t lose that line. How can I cancel a line I’m not using without losing my cell # I have had for years??
Solved by: Go to Solution.
02-16-2019 7:56 AM
That makes no sense. You can cancel any line on your account. Call again, I suspect some sort of misunderstanding.
02-16-2019 7:58 AM
I was on the phone with them for over an hour. They said if I cancel the line I want to cancel, I’d be hit with early termination fees for doing so because THEIR records show it still has an installment plan on it, although what I see on the app is completely different than what they have in their records.
02-16-2019 8:11 AM
Being billed for an installment plan is not an early termination fee. An early termination fee is for cancelling a service contract. Is that line on a 2 year service contract? If so, then yes, you will be charged an ETF. If you see no installment plan on your bill for that line, then there won’t be any installment plan charges.
02-16-2019 9:03 AM
There is a difference between “won’t cancel the line” And ”won’t cancel the line without charges for ETF”. They fairly warned you, but you can still cancel the line, just expect a big bill next time.
02-16-2019 9:33 AM
You've done a cross upgrade of some type. That number has an installment plan on it but you're using the hardware on a different number. Carefully go through the line items of the paper bill PDF in myAT&T and see what it shows.
02-17-2019 5:01 AM
02-17-2019 5:45 AM
The answer is simple, installment plans are tied to the number and can not be moved to another number. If you cancel that number, you terminate the installment plan. The reason for this is all of those BOGO promotions. If you could move the installment plan to another number, most customers would cancel that new line they had to open to get a free phone. So, bottom line, ATT is not stopping you from cancelling the line you want to cancel and you are not being penalized if you cancel it. You would just be paying off a phone earlier than planned but it is money you would pay eventually anyway.