I need to login to pay my bill, now it's all accumulated over time. My account is under my phone number, but I don't remember my password. And when I do "forgot password" it would say the user id is incorrect and then I would get an email. Please help.
The suggested solution is misinformation. Since ATT is still supplying this false information routinely via Chat and Phone support, including international support contacts, I assume the misinformation is deliberate.
I was eventually told by a supervisor at ATT that all users outside the US will be unable to access their accounts and will receive the messages reported elsewhere, regardless of whether they use a computer or the mobile app. Only the message details vary.
I was told this was done to enhance security.
I was also advised to use a VPN when outside of the country. I tried that and it worked.
I do not know why ATT believes that allowing access via a VPN, where my true identity and location are disguised, would enhance security. By contrast, Bank Of America allows foreign access as long as a VPN is NOT USED and blocks access if a VPN is used.
The suggested solution has nothing to do with logging in from a foreign country.
I doubt AT&T believes using a U.S. VPN to access your account from a foreign country is more secure. That's just a work-around that AT&T has chosen (intentionally or unintentionally) not to restrict.
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I don't know if ATT formally recommends using a VPN. It is what I was told by an ATT supervison at the chat support site.
Kriszellyne - Supervisor : I can help you check your options here
Me : 10 minutes
Kriszellyne - Supervisor : I can see here that for all customers logging in outside of US, you will encounter error since AT&T has set a limit that customers can only access it within the US. I would highly recommend that you can just make a payment through chat
Kriszellyne - Supervisor : No worries, you can also download VPN on your phone
Kriszellyne - Supervisor : This is an app that you can download through App store or Google play
Kriszellyne - Supervisor : That way, this will remove the restriction
Kriszellyne - Supervisor : You may also want to try that our