I HATE AT&T! DO NOT USE AT&T!

@Angrygrandmom

You can use the store locator here.  https://www.att.com/maps/store-locator.html

Compqny stores are directly owned and operated by ATT.

Authorized retailers are franchise stores.  While they should know the products as services, they don't always.  

Since the employees in either kind of store are working on some kind of commission, it is important we be educated consumers.  

The AT&T modem for my internet service failed.  They provided a new one without telling me this was going to add $7 a month from now on as an equipment charge!  Their equipment, which I had already paid for, only had a life span of two years, and now I am on the hook forever to pay for this new modem!  What a scam.  No one told me this would happen.  They did warn me that the failed modem had to be returned by me within ten days or pay a $100 charge!  They make me drive to a UPS office to do this, the tech could not just take it with him.

So, a week without service, a nifty new way to charge customers more because their equipment quit working after only two years, down $20 for a phone card so I could keep calling and getting an automated answer.  Finally I talk to technical support, only to find out this guy was not a technician, he had to call one for answers.

How to jack up the price for customers:  provide equipment with a short life span, make them pay for it, then when it fails, make them pay forever for the new equipment.

Sheesh, this company just does not care about customers.

@sammyy

You should contact Uverse and question that.  Either you paid for the modem in full when you signed up for service, (I paid for mine in 3 installments of $33 ) or you were paying a monthly rental.  You should not have to ship back a unit you paid for.  

If they sent you a new modem, you have to pay the rent, but if it fails, they must replace it  no charge.  

Please contact the correct department, this is the cell phone forum.

If I wanted to hear a lie after lie after lie, I'd watch a White House press briefing by Sean Spicer and smile compared to the nightmare that AT&T has put me through since I bundled internet and DirecTV. I was on a local cable company internet since I moved into this house 7 years ago, but my TV service has been DirecTV. What a sad day it was for consumers when the SEC approved the merger of AT&T and DirecTV. They had previously turned Rupert Murdoch and News Corp. down for merger a few years back and I sighed a relief that I wouldn't have to deal with that money grubbing fascist, but lo and behold; I think dear Rupert would have done a much better job than AT&T. When I called to install AT&T U-verse and was told that there would be no installation fee and no deposit. I was also told that my due date would not change from the 3rd of each month. This was all in November of 2016. What did I get for a Christmas present from AT&T? They charged me $200 for a deposit and $150 for the installation. It took them 3 months to get that balance off my bill. Then BONUS, on December 27th, two days after Christmas, my spouse has angina and COPD and was feeling chest pains. While I patiently waited by the gurney in the emergency room, I suddenly doubled over in pain because my appendix ruptured. They removed it at 10 P.M. that night and exactly 6 hours, while I was recuperating, my father died. Three days later, my gall bladder became infected and swelled to the size of a softball. They had to use the same surgical entry points they did for my appendix and that caused what is called keloid tissue, which is a hard and painful knot of scar tissue. This episode put me exactly one month behind on my AT&T bill, which the company said they would gratefully extend until the 23rd of the month. I explained that I only get money on the 3rd of the month and they refused until I spent 4 1/2 hours escalating my complaint. They finally gave me the 3rd, but the mess-up on the due date was another AT&T lie. They changed my due date to the 24th of the month and I asked that it be moved back to the 3rd as promised. So far between January and now, it still remains the 24th, but they keep promising that it will be moved. Meanwhile, I spoke to AT&T the day I paid one month to let them know that my spouse's father died and had to go to Sacramento, California (we live in Florida now). My spouse is disabled as well so we had to beg a friend to use his air miles so my spouse could get home. I woke up this morning after being told on the 3rd that I would definitely have until the 23rd again (I figured I'd put off trying to convince the [very stupid people--editor is blocking the word I want to use so add a four letter word and fill in the blank] that I don't have money until the 3rd of May) to find out that all my services had been disconnected for non-payment. I got on my Lifeline government cell phone (since I have Vonage and that means no internet=no phone service) and burned up an hour of my free cell time (out of 250 free minutes--screw AT&T on a cell phone) and they restored my service, but it took two phone calls to do it. Because they screwed up, they granted my payment extension to the 3rd but I now have to pay $400 and my total disability check is $950 with my rent costing me about $460 a month and my electricity costs about $120 a month. Since I bundled my internet with AT& frigging T, I counted it up and I've had to spend about 144 hours (6 days) on the telephone with them over issues and I was also promised that AT$T was faster and cheaper than my cable internet (Spectrum) and it is in fact 1/2 the speed I used to have and their wireless server/internet modem has a security problem that is a fault of the modem and makes it vulnerable to hacking, so I had to spend another $30 on Norton privacy protector to secure the modem. All-in-all, AT$T has cost me more than $1,200 since November of 2016 in problems, no connectivity and security issues. AT&T: hear me because I'm roaring mad right now and what will you do about it? Nothing. It's the computer's problem, not theirs. I hope this post is read by 5 million people who use AT&T and they all shut their services down. I'm not shopping for an alternative, so after 22 years (off and on, but since 2010 on this account in the same location) and once being the award winning salesperson for Radio Shack, where I sold more DirecTV service than anyone else in the nation for my chain (I won two weeks at a New Mexico ski resort in 2001) and the Southeast region highest sales of Bellsouth mobility (AT&T bought them out about a decade ago), this is how I'm treated, so listen to this high and mighty AT&T: To heck with you! I'm shopping for new services.

As a sidebar, I just read that Consumer Reports rates AT&T as the WORST cell phone, internet and TV provider. That's 24th in 24 cellphone companies in North America.

Shame on you, AT&T! I once believed in you and look at how you're treating a disabled senior citizen.

Care to post a link backing this up?

Actually the November 2016 consumer reports rated the 4 major carriers below smaller prepaid ones.

Sprint was bottom of the barrel with both service and customer service.

ATT Next, then Verizon.  Of the big 4 T-mobile came out on top.

    So what?

Read another survey of a different selection and Verizon comes out on top, and in a different one maybe ATT takes top slot.  The only consistent is Sprint in last place.  Their stock is tanking and they posted huge losses.  They need a buy out.  I expect T-mobile to put them out of their misery.