How to transfer a line from one account to another

Teacher

How to transfer a line from one account to another

I am trying to find out some information about transferring a line to my account.  My boyfriend is currently on a plan with his cousin.  She is telling him their bill is a lot higher than what it actually is and asking him for money every other week for his line.  He is paying almost 3 times what he should be.  He wants to transfer his line to my account.  The plan he shares with her and my plan are both with AT&T.  What she is doing is getting completely out of hand and she is just using the money to buy herself new phones all the time.  What all would it take to transfer the line and how much would is cost?

 

I am hoping that since both accounts are with AT&T, it shouldn't be too much of an issue and there won't be too many fees attached to it.  

Message 1 of 9 (44,176 Views)
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Teacher

I actually just found the following two links to be very...

I actually just found the following two links to be very helpful.  They just don't state the cost of transfering the line from one account to another.  

 

https://www.wireless.att.com/tobr/InitiateTobrAcceptance.action

 

http://www.att.com/esupport/article.jsp?sid=KB106740&cv=820&title=Ways%20to%20transfer%20your%20wire...

Message 2 of 9 (44,155 Views)
Teacher

Re: I actually just found the following two links to be very...

I have now found the answer to the cost of doing this.  Since both plans are with AT&T, the cost of transfering the line is $18 if you call and have them talk to you through it.  If you do everything online, the $18 fee is waved. 

Message 3 of 9 (44,147 Views)
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Accepted by topic author LilRed1105
‎09-30-2015 1:39 AM

Re: I actually just found the following two links to be very...

[ Edited ]

LilRed1105 wrote:

I have now found the answer to the cost of doing this.  Since both plans are with AT&T, the cost of transfering the line is $18 if you call and have them talk to you through it.  If you do everything online, the $18 fee is waved. 


Absolutely correct. Just a side note: While the website option is enticing, doing a ToBR over the phone is a fair bit easier. The representatives you would speak to (if you choose to call in) would also have to speak to the person you are transferring over.

 

Either way, if you have any other questions, feel free to ask! Smiley Happy

Message 4 of 9 (44,108 Views)
Community Support
Solution
Accepted by ATTMobilityCare (Community Support)
‎09-30-2015 1:39 AM

Re: I actually just found the following two links to be very...

Hi there @LilRed1105

 

We’d be happy to help transfer your boyfriend’s line across to your account! There are two steps to completing a Transfer of Billing Responsibility:

 

  1. The Original account holder (OAH) must provide authorization for the change.
  2. The Receiving account holder (RAH) accepts responsibility.

 

For more information on completing a ToBR and the requirements, expectations involved, please visit our eSupport article - Transfer billing responsibility for your wireless service

 

I hope this helps!

Charise

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 9 (33,096 Views)
Community Support
Solution
Accepted by ATTMobilityCare (Community Support)
‎09-30-2015 1:39 AM

Re: How to transfer a line from one account to another

[ Edited ]

Hi there! @LilRed1105 thanks for posting your question. To move your line to another account, you can do a transfer of billing responsibility. I would recommend taking a look at this easy to follow video that will walk you through the process step by step.  

 

 

If you still need assistance after watching the video, please visit our walkthrough to Transfer Billing Responsibility for more details. Once you have gone through these steps, if you need any additional guidance or support, please feel free to ask fellow community members by posting below; or, you can private message us by clicking here.

 

Thanks!

Charise

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 9 (32,694 Views)
Contributor

Re: How to transfer a line from one account to another

hi - so once the transfer occurs how do we add the transfered number to our family plan?

Message 7 of 9 (29,518 Views)
Tutor

Re: How to transfer a line from one account to another

 so  once the transfer of billing goes through, that will be its own account/bill correct? becuase i am going through and its saying something about, 

 

"will have access to only your current plan, features, and monthly bill info for transferred lines. Historical account info will not be shared."

 

"I agree to the terms listed above, and, additionally, to share AT&T Next payment plan information with the recipient."
Message 8 of 9 (18,894 Views)
Community Support

Re: How to transfer a line from one account to another

Hi @padave,

 

Once a transfer has been completed, the transferred line will no longer be a part of the original account. 

 

Historical data regarding plan, features, and monthly bill information will no longer be available from the original account. 

 

You will have access to current and future plan, features, and monthly bill information as it relates to the new account only.

 

 

Tim, AT&T Community Specialist

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 9 (10,220 Views)
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