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How to file a complaint about ATT store

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How to file a complaint about ATT store

I went into the ATT store in Miami- I wanted to buy an iPhone 7. THEY WOULD NOT SELL IT TO ME!

I did not want to finance it- I wanted to buy it outright at the price marked on the tag. I was told by a salesperson "we do not sell phones that we do not finance" 

So - since the price was written on the tag $X.xx/month OR $XXX.xx full price- since it is advertised- I am going to file a formal complaint with the Florida Dept of Agriculture and Consumer Services. I think the manager of the store should be aware that the employees are about to get his store sued.

 

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Message 1 of 21
ACE - Expert

Re: How to file a complaint about ATT store

That was a authorized retailer and they can make there own policies. And it's there right to refuse to sell it if they want to.
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Message 2 of 21
ACE - Expert

Re: How to file a complaint about ATT store

@RConyers They can refuse the right to refuse any customer I'd think.

 

P.S. Get it from Apple instead.

 

 

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Message 3 of 21
Tutor

Re: How to file a complaint about ATT store

 You see- they did not refuse to sell me the phone- they refused to sell it for the price marked on their display. [Per Guidelines:  Keep it Relevant and Appropriate].You cannot advertise in store a product for a price and then refuse to sell it at that price. They would have gladly financed the phone- they were not "refusing me service"- they were refusing to honor their listed and displayed price and terms.

Message 4 of 21
Employee

Re: How to file a complaint about ATT store

Full price on Apple phones is the same no matter where you go.

 

32GB iPhone 7 is $649 MSRP.

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Message 5 of 21
ACE - Sage

Re: How to file a complaint about ATT store

Unless the seller is discriminating in some way (race, religion, gender etc) then they don't have to sell to you.  Every retailer has the right to turn away business.  The retail price is the same, no matter how you pay for it.  

Go spend your money where it's appreciated.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 21
Tutor

Re: How to file a complaint about ATT store

[Per Guidelines:  Keep it Relevant and Appropriate]. I swear ATT has the absolute worst customer service.

Message 7 of 21
ACE - Expert

Re: How to file a complaint about ATT store

It's not att so it don't matter. It's a authorized reseller if you would have went to a Corp store they would have sold it to you. Ponder this verizon won't sell a phone to a non customer.

Just a FYI they will argue next is paying full price that is why the full price is on there.
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Message 8 of 21
ACE - Sage

Re: How to file a complaint about ATT store

That's true.  I tried to buy a pixel when it came out and was backordered.  Verizon would not sell to me, even the corporate stores said no.   Had I had an account with them, they would have.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 21
Tutor

Re: How to file a complaint about ATT store

You are wrong- it is ATT. It is the corporate store- listed on ATT as a corporate store. The store I was in is not an authorized re-seller. I went across the street and bought it from an authorized re-seller. Don't defend ATT's  poor customer service and bait and switch tactics. 

Message 10 of 21
Tutor

Re: How to file a complaint about ATT store

That is true- however they must honor their published and advertised prices and terms. My complaint is NOT that they refused me service- it is they are not honoring the price and terms marked on the display at the store.

Message 11 of 21
ACE - Sage

Re: How to file a complaint about ATT store

That is not what you wrote.  Don't start changing the story.

 Since you never provided an address for the store that refused service, we don't know if you're correct 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 21
Tutor

Re: How to file a complaint about ATT store

Not changing the story- read the first post. 

"I went into the ATT store in Miami- I wanted to buy an iPhone 7. THEY WOULD NOT SELL IT TO ME!

I did not want to finance it- I wanted to buy it outright at the price marked on the tag. I was told by a salesperson "we do not sell phones that we do not finance" 

 

Which part do you think I changed???

I said ATT store- I said they would finance but not sell it outright. 

Message 13 of 21
ACE - Sage

Re: How to file a complaint about ATT store

They are willing to sell to ATT customers.  If you aren't an Att customer, the will not sell you a full price phone.  

"....My complaint is NOT that they refused me service- it is they are not honoring the price and terms marked on the display at the store.".  

Its the same price, so that's not true.  They just won't sell to non-customers.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 21
Tutor

Re: How to file a complaint about ATT store

I am an ATT customer - it is a replacement for a phone I purchased 3 years ago. I have had the same lines and telephone numbers with ATT for over 10 years. 

 

Message 15 of 21
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