How to file a complaint about ATT store

Not changing the story- read the first post. 

"I went into the ATT store in Miami- I wanted to buy an iPhone 7. THEY WOULD NOT SELL IT TO ME!

I did not want to finance it- I wanted to buy it outright at the price marked on the tag. I was told by a salesperson "we do not sell phones that we do not finance" 

Which part do you think I changed???

I said ATT store- I said they would finance but not sell it outright. 

They are willing to sell to ATT customers.  If you aren't an Att customer, the will not sell you a full price phone.  

"....My complaint is NOT that they refused me service- it is they are not honoring the price and terms marked on the display at the store.".  

Its the same price, so that's not true.  They just won't sell to non-customers.

I am an ATT customer - it is a replacement for a phone I purchased 3 years ago. I have had the same lines and telephone numbers with ATT for over 10 years. 

Price AND terms- the terms are the issue. I don't want to enter any contract, don't want to make monthly payments.

I have purchased in 3.5 years, 2 phones (note 3 and LG Optimus) and a tablet (iPad)  from ATT company stores at full price.  My ex, who was on my account purchased his second phone (iPhone 6s) at full price.  It was apparent I have an account with ATT.  

There is no reason at all an ATT company store would refuse to sell a customer a phone at full price.

And yet they did. My son was there, my friend was there. I can't explain it- other than the sales person wanted to sell me a contract. 

Like I said- illegal. The manager should be informed - his employee is getting them investigated - ATT seems to not care. That is as usual, they could not care less about their customers. I wrote a complaint to corporate- I assume I will not hear anything but crickets chirping. 

FL Dept of Agriculture and Consumer Services cares- so if I cannot get satisfaction from ATT, I will settle for revenge.

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@RConyers wrote:

And yet they did. My son was there, my friend was there. I can't explain it- other than the sales person wanted to sell me a contract. 

Like I said- illegal. The manager should be informed - his employee is getting them investigated - ATT seems to not care. That is as usual, they could not care less about their customers. I wrote a complaint to corporate- I assume I will not hear anything but crickets chirping. 

FL Dept of Agriculture and Consumer Services cares- so if I cannot get satisfaction from ATT, I will settle for revenge.

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@RConyers

I looked at what they can do...  All they will get is a wrist slap if anything...  They can prove the next payment is full price tho and say thats why its displayed.  I have seen corps do this for years.  Drives me nuts.

@RConyers I don't know if it was illegal but it was definitely wrong. That corporate store should definitely have sold the phone without requiring a Next plan. That is not how corporate stores do business. I urge you to send a private message to @ATTMobilityCare and identify the store and sales associate, if possible.