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Friday, June 9th, 2017 9:14 PM

How to delete an unknown credit card number

How do I update my credit debit card info when it asks me for a credit card number that I don't know and wasn't aware was on my account?

Professor

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1.9K Messages

7 years ago

STEP-BY-STEP
 
  1. Do one of the following:
    • From a smartphone - Go to Payments
    • From a tablet or computer - Go to Payments
  2. In the Stored payment methods section, choose any of the following:
    • Select an existing stored payment method to update it.
    • Select New checking/savings account or New debit/credit card to add a stored payment method.
  3. Provide the required information and select Enroll in AutoPay / Update AutoPay. Then select Continue.

    Note: if you do not check the box next to Update AutoPay, your AutoPay payment method will not be updated.
  4. Review your changes, then select Submit.

Effective change date
  • If the new payment method is the same payment type as before, the change is effective immediately. E.g. if you’re enrolled using a checking account and change to a different checking account.
  • If the new payment method is a different payment type, the change may take up to two business days. Until the change is completed, automatic payments will be made from your previous card or bank account. E.g. If you’re enrolled using a checking account and change to a credit card.
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