Need help understanding your bill?
Nogophone42's profile

Tutor

 • 

5 Messages

Monday, January 9th, 2017 3:41 PM

How to contact AT&T about no service.

I have been in 'No Service' status for four days now. I can't contact AT&T from the phone, and this seems to be my one option to communicate with my cell phone service provider, a discussion form. 

Accepted Solution

Official Solution

ACE - Expert

 • 

64.7K Messages

7 years ago

How old is your phone? ATT has shut down the 2G network. If you have a 2G phone, that might explain why no service.

Tutor

 • 

5 Messages

7 years ago

I earned a Wrecking Ball Badge! Still no phone service though...

ACE - Expert

 • 

64.7K Messages

7 years ago

This isn't it either. This is a customer to customer forum, not customer support. If you can't call, your best option is online chat. You can also send a private message to @ATTMobilityCare. Have you tried power cycling your phone?

Tutor

 • 

5 Messages

7 years ago

Yea, I did, several times. Thanks for your reply.

ACE - Sage

 • 

116.6K Messages

7 years ago

Is your phone an old basic phone?   Were you notified of the 2G shut down?

 

Tutor

 • 

5 Messages

7 years ago

I believe you've nailed it. No, I was not aware that my fully functioning iphone would no longer function. =(

Thank again for all of your respective replies!

Tutor

 • 

5 Messages

7 years ago

You guys are rad.

Contributor

 • 

2 Messages

7 years ago

No-it's an Iphone 6

Tutor

 • 

4 Messages

6 years ago

I had a similar thing happen this weekend and found out my account was hacked and my phone number stolen

 

Contributor

 • 

1 Message

5 years ago

My phone is only two years old and I had service up to 2 hours ago.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.