Tutor
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5 Messages
How to contact AT&T about no service.
I have been in 'No Service' status for four days now. I can't contact AT&T from the phone, and this seems to be my one option to communicate with my cell phone service provider, a discussion form.
Accepted Solution
Official Solution
sandblaster
ACE - Expert
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64.7K Messages
7 years ago
How old is your phone? ATT has shut down the 2G network. If you have a 2G phone, that might explain why no service.
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Nogophone42
Tutor
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5 Messages
7 years ago
I earned a Wrecking Ball Badge! Still no phone service though...
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
This isn't it either. This is a customer to customer forum, not customer support. If you can't call, your best option is online chat. You can also send a private message to @ATTMobilityCare. Have you tried power cycling your phone?
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Nogophone42
Tutor
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5 Messages
7 years ago
Yea, I did, several times. Thanks for your reply.
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formerlyknownas
ACE - Sage
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116.8K Messages
7 years ago
Is your phone an old basic phone? Were you notified of the 2G shut down?
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Nogophone42
Tutor
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5 Messages
7 years ago
I believe you've nailed it. No, I was not aware that my fully functioning iphone would no longer function. =(
Thank again for all of your respective replies!
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Nogophone42
Tutor
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5 Messages
7 years ago
You guys are rad.
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Jerrysander
Contributor
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2 Messages
7 years ago
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mark4387
Tutor
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4 Messages
6 years ago
I had a similar thing happen this weekend and found out my account was hacked and my phone number stolen
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MaryLiz60
Contributor
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1 Message
6 years ago
My phone is only two years old and I had service up to 2 hours ago.
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