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How to cancel Smart Limits?

Contributor

How to cancel Smart Limits?

By uninstalling this app will this terminate it so I won't be charged for this service. I no longer wish to use this app.

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Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎09-30-2015 1:39 AM

Re: smart limits

No, it is a user selected feature added to your bill, whether you use it or not. Go to your myatt online account, click the device then features, and uncheck it. 



"Customers helping customers; not always successfully"
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Message 2 of 4
Contributor

Re: smart limits

When you turn data off, what does this include? They can't text, FB, Instagram, video chat, receive & make calls? I'm confused.
Message 3 of 4
Contributor

Re: smart limits

Every time I try to do this I get an error and get the message to call customer support, I sit on hold for hours, which I don't have time to do.  I don't want to listen to the pressure pitch to keep it or them trying to get me to add services.  I am ready to switch to T-Mobile. 

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