Contributor
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3 Messages
How to Transfer Number from Busted SIM Card
I busted my SIM card this weekend, and now my GoPhone service is unavailable. The customer service representative I called told me I needed to get a new SIM card and then call him back so we can transfer the number from the old SIM to the new one. The question is, what new SIM card should I buy? Where could I find it? And does it cost anything to transfer my number from the old card to the new one?
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jamileh
Former Community Manager
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5.2K Messages
11 years ago
Hi there...
What drumn_bass means is that you can go to any AT&T store and get a new SIM card. They will help you transfer the number in the store.
Here's a link to help you find the nearest store: http://www.wireless.att.com/find-a-store
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CinnaKorst6072
Contributor
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3 Messages
11 years ago
That wasn't very specific. The problem is, I busted my SIM card by entering the PUK key wrong too many times. What do I do to transfer my number to a new SIM card?
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CinnaKorst6072
Contributor
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3 Messages
11 years ago
Okay. Is it free?
Another good question. Can AT&T Authorised Retailers help me do the number transfer?
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jamileh
Former Community Manager
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5.2K Messages
11 years ago
As long as you're keeping the same number, there should not be a charge.
Yes, an authorized retailer can help with this.
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