How to Transfer Number from Busted SIM Card

Contributor

How to Transfer Number from Busted SIM Card

I busted my SIM card this weekend, and now my GoPhone service is unavailable. The customer service representative I called told me I needed to get a new SIM card and then call him back so we can transfer the number from the old SIM to the new one. The question is, what new SIM card should I buy? Where could I find it? And does it cost anything to transfer my number from the old card to the new one?

Message 1 of 6 (2,506 Views)
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Former Employee

Re: How to Transfer Number from Busted SIM Card

Hello CinnaKorst6072, the SIM card can be picked up free of charge at any corporate AT&T store, it could be activated with your number there as well.

Message 2 of 6 (2,487 Views)
Contributor

Re: How to Transfer Number from Busted SIM Card

That wasn't very specific. The problem is, I busted my SIM card by entering the PUK key wrong too many times. What do I do to transfer my number to a new SIM card?

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Former Community Manager
Solution
Accepted by topic author CinnaKorst6072
‎09-30-2015 1:39 AM

Re: How to Transfer Number from Busted SIM Card


CinnaKorst6072 wrote:

That wasn't very specific. The problem is, I busted my SIM card by entering the PUK key wrong too many times. What do I do to transfer my number to a new SIM card?


Hi there...

 

What drumn_bass means is that you can go to any AT&T store and get a new SIM card. They will help you transfer the number in the store. 

 

Here's a link to help you find the nearest store: http://www.wireless.att.com/find-a-store

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Message 4 of 6 (2,453 Views)
Contributor

Re: How to Transfer Number from Busted SIM Card

Okay. Is it free?

 

Another good question. Can AT&T Authorised Retailers help me do the number transfer?

Message 5 of 6 (2,451 Views)
Former Community Manager

Re: How to Transfer Number from Busted SIM Card

As long as you're keeping the same number, there should not be a charge. 

 

Yes, an authorized retailer can help with this. 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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